Customer Service Advisor

2 weeks ago


Wellingborough, United Kingdom T&K Home Improvements Full time

Due to the increasing growth and very high customer demand, T&K are looking for an energetic and organised Inbound Customer Service Executive to join the team at the showsite based in Wellingborough. The successful applicant will support our sales team to ensure the highest quality service to customers for their home improvements.

**What you'll be doing**:

- Completing inbound calls and scheduling customer appointments
- Updating the CRM database to register customer details and diarise appointments
- Following up on daily customer enquiries and supporting the sales team with their enquiries
- Sending brochures and other marketing material to customers
- Working at our Wellingborough show site

**You will have**:

- Confidence in communicating with others either face to face or via telephone
- Have an enthusiasm and willingness to learn
- A drive to succeed in your career with us
- Enjoy working in a busy and fast paced environment
- Excellent timekeeping, honesty and professionalism

**Hours**: 37.5 hours per week, Monday - Friday 9:00am - 5:00pm

**Salary**: £19,000 per annum depending on experience

**Benefits**: Quarterly Bonus Scheme after successful probation
- Recognition Awards
- Workplace Pension
- Bonus Scheme
- Career progression and personal development
- Length of Service Rewards
- Employee Assistance Programme: 24/7 helpline & face to face counselling

Strictly no agencies.

**Salary**: £19,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday



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