Transport Safety Officer

MAN Commercial Protection currently have an opportunity for an exciting role of Transport Safety Officer in Birmingham with an excellent pay rate

**_
MAN Commercial Protection Ltd are an award-winning security company based in Solihull, West Midlands, providing manned guarding to a vast and varied client base across the UK. Our industry recognition includes being awarded BSIA 'Business of the Year' ,'Contribution to the Industry' and 'Best Team' at the British Security Awards over the last 3 years; come and join our team to find out why_**
- MAN Commercial are a family run business, this year celebrating our 30th year With our Head Office based in Solihull, West Midlands, we employ Security Officers throughout the whole of the UK and specialise in security guarding, door supervision, CCTV and keyholding services._
- Are you looking for a role where you can assist in keeping the public safe and help people? Look no further, this may be the role for you_

The postholder will assist the Transport Safety Officer Manager and Security and Policing Manager and wider Safer Travel Partnership in delivering the Safer Travel Plan.

The postholder will provide a highly visible presence on all modes of public transport across the West Midlands Region with a focus on reducing anti-social behaviour, improving the travel experience of customers, and reducing the perception of crime of staff and passengers.

The postholder will work with the Safer Travel Policing and ASB teams and their partners and contractors in relation to safety and security on the public transport network. They will work alongside Regional Transport Coordination

Centre (Duty Managers) to reduce disruption on the key route network caused by planned events with high footfall and attendance, controlling traffic in the vicinity. Along with responding to disruptive live transport related incidents.

**Responsibilities**
- To provide a visible presence on the Public transport network.
- To interact and engage with public transport passengers to improve their travelling experience and reduce their perception of crime.
- To work collaboratively alongside all partners of the Safer Travel Partnership including West Midlands Police and British Transport Police to contribute towards the effective delivery of the Safer Travel Plan and the development of partnership working.
- To actively support women and girls to feel safer whilst using public transport, by raising awareness of the violence of women and girl's agenda.
- To proportionally use allocated powers to reduce anti-social behaviour on the public transport network.
- To be a professional witness to incidents providing evidence to support any civil intervention or criminal prosecutions.
- To assist in providing appropriate support to vulnerable individuals using the public transport network. Signposting these individuals where necessary.
- To control traffic in the vicinity of pre-planned events and live transport related incidents to reduce traffic disruption.

**Other**:

- The postholder will occasionally be required to work outside of normal working hours as required by the needs of the service.
- A full and successful Criminal Records Bureau (CRB) check will be required for this post.
- Full Non-police personnel vetting (NPPV) Level 2 will be carried out by West Midlands and British Transport Police Forces.

**Person specification**:
Applicants for the post should have the following:
**Skill & Qualifications**

**ESSENTIAL**
- Good written and oral communication skills.
- Ability to communicate effectively with members of the public and those from partner organisations.
- Ability to recognise and minimise risk.

**DESIRABLE**
- Customer Service Qualification
- Current First Aid Qualification
- Any other professional qualification or certificate relevant to the advertised position (e.g., Mental Health First Aid training, Conflict Resolution training).
- Good IT skills and ability to use a range of software including word-processing, spreadsheets, and databases.

**Knowledge & Experience**

**ESSENTIAL**
- Awareness of the law around Anti-Social Behaviour
- Experience within a fast moving, pressurised, customer focused environment dealing with conflicting priorities.

**DESIRABLE**
- Awareness of the law around homelessness.
- Awareness of Safeguarding procedures for vulnerable individuals

The person delivering this role will be expected to wear a uniform and maintain a smart and professional appearance. They will also be Self-motivated and enthusiastic. Resilient and able to remain calm and professional in stressful circumstances. To be able to demonstrate a commitment to maintaining a safe environment for the passengers on the public transport network.

**Benefits**
- Inhouse training (SIA and First Aid)
- Excellent career development / progression opportunities.
- Full uniform provided
- Free International Professional Security Association (IPSA) membership
- Access to 24-hour counselling helpli