Student Advisor

**[1 Full-time (37 hours per week) post - working 08:45 to 17:09 Monday to Friday]**
**[1 Part-time (22.2 hours per week) post - working 08:45 to 17:09 on selected days]**

Demand for the service is high with multiple intakes and enquiries that reflect the student journey. You will need to be a confident communicator with the skills to provide clear and relevant information, interrogate systems and to liaise effectively with colleagues across the university to provide and implement solutions, ensuring the student makes an informed decision, understanding any implications. With excellent customer service skills, you will show patience and empathy as themes can be repetitive, understanding may be compromised by language and/or emotion, and information may be unfavourable.

This is not a flexible role; you will work to a rota assigning you to different channels of communication and be expected to carry out the entirety of your role on campus to ensure that the advertised service is delivered. The service is available Monday to Friday but opening hours vary to enable ongoing and comprehensive training.

**Student Advisor Role and Responsibilities**
- To be the first point of contact for incoming student enquiries, referring to specialist services where required.
- To record all interactions so service performance, trends and individual performance can be monitored
- To develop a good understanding of university policies and relevant processes to advise and support students.
- To utilise University software/systems to review information, checking for accuracy and seeking corrections to the student’s record and timetable.
- To identify student behaviours and make referrals to support student welfare.

**Student Advisor Requirements**
- Excellent interpersonal skills including verbal, listening and empathy.
- Dedicated to providing a high standard of customer service, professional and approachable.
- Ability to work successfully with staff at all levels across an organisation to achieve results.
- A confident communicator, with the ability to communicate effectively with people who are dissatisfied or distressed.
- Ability to assimilate complex information quickly and accurately and to convey the information to others.
- Ability to work under pressure whilst maintaining accuracy.

This is not a comprehensive list, and all applicants should aim to demonstrate the skills and knowledge detailed within the person specification for the role.

Please note that due to the confidential and sensitive nature of the information you will have access to, the post cannot be fulfilled by anyone actively studying at the University, however graduates are encouraged to apply. This role cannot provide UK sponsorship.

**(You will be based at the City Campus but expected to attend training and be allocated with notice to work at any university location - City, Telford or Walsall)**

**For further information about the role**

Interviews will be held **in November**2025**.

**Staff Benefits**

We believe employees should be recognised for their hard work and contribution to the University's growth and success and offer an attractive range of competitive benefits to all staff:
**Your Benefits**:

- **Competitive salaries**:

- **Standard Life Pension scheme** - with employer contribution of up to 12% to the University's defined contribution scheme.
- **Long Service Recognition** - £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
- **Free Will Writing Service** - Complimentary will drafting for employees and their partners.
- **IT & Mobile Discounts** - EE Perk (20% off for family &
- friends) & software discounts.

**Supporting Your Health & Wellbeing**
- **Wellbeing and Mental Health Support** - 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
- **Gym memberships discounts**- at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
- Eyecare Support - Free eVoucher for eye tests and glasses contribution.
- **Flu Vouchers** - Free flu vaccinations for staff.
- **Paycare Health Benefit Plan** - Covers optical, dental, physiotherapy, and personal accident insurance.
- **Chaplaincy & Prayer Rooms**- Access to multi-faith chaplaincy services.

**Valuing You**:

- **Generous Annual Leave** (see table below)
- **Flexible & Agile Working** - Flexible and Hybrid working arrangements.
- **Free On-site Parking** - available across campuses
- **Cycle Benefits Scheme** - Save up to 42% on a bike & accessories via salary sacrifice.
- **Employee Discounts** - Savings on groceries, fashion, and entertainment.
- **Travel Discounts** - Up to 10% off holidays through Sodexo Circles.

**Training and Development**
- **Staff Network and Inclusion** - Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
- **Library Access** - Staff have access to books and resources at our