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Customer Service

2 weeks ago

Southall, United Kingdom FP Herting & Son Plc Full time

**About us**

Join an esteemed family-owned business with a legacy of over 60 years in the industry. Our firm specialises in supplying Fixings and Ironmongery across the UK, maintaining a reputation for excellence and reliability.

**The Role**

We're seeking a dedicated individual to join our sales team immediately. Customer Service order processor, you'll play a pivotal role in ensuring the smooth processing of customer orders, facilitating prompt dispatches for next-day deliveries.

**Responsibilities**
- Handle inbound calls, assisting customers with orders for fixings/ironmongery products.
- Address customer queries promptly and effectively.
- Coordinate orders for forward planning.
- Collaborate with internal departments to streamline operations.
- Undertake general administrative tasks such as filing, archiving, and maintaining office systems.

**Key qualities**
- Exceptional telephone etiquette.
- Ability to thrive in a fast-paced environment.
- Strong punctuality and attendance record.
- Proficient in sales order processing.
- Ensure timely and professional handling of incoming calls, transferring them as necessary.

**Requirements**:

- Minimum of 1 year's experience in a similar sales support or customer-facing role.
- Education: GCSE or equivalent (preferred)

**Work Schedule**
- 8-hour shifts, Monday to Friday.
- No weekend work required.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person