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Service Desk Supervisor
2 weeks ago
10310SR
£25k - 30k per year
Service Desk Supervisor
100% Onsite
Our client based in London is looking for an experienced professional to lead and manage the help desk aswell as provide mentorship to those witihin the helpdesk team.
**Responsibilities**:
Manage the day-to-day running of the ServiceDesk (IT Hub)
Provide first-line fixes and escalate technical support queries
Assist with Procurement team with stock control and asset management
Report support trends and initiate incident management response
Provide innovation and service level improvements to the ServiceDesk (IT Hub)
Skills and Experience
Excellent Customer Service skills
Knowledge of Windows and Apple Mac hardware and software including mobile phones
Experience working in a customer service or helpdesk environment
Service Desk Supervisor
100% Onsite
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
