Case Officer

**Job Title: Case Officer - External Investigations**

**Contract Status: 1x Permanent, Full time**

**-
1 x 12 months Fixed Term**

**-
-1 x 6 months Fixed Term**

**Salary:£26,186-£30,807**

**Location: Stratford, East London - the role will be mix of home and office based work**

**We are adopting a hybrid approach to working and our teams are planning for this. For most roles this will mean a mix of office based and remote working.**
- **Working life doesn't always have to be 'nine to five' and we support flexible working wherever possible. Please chat to our resourcing team about the flexibility we could offer for this role.**_

**About us**

Our vision is safe, effective and kind nursing and midwifery that improves everyone's health and wellbeing. As the professional regulator of more than 750,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our core role is to **regulate**. First, we promote high professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigatewhen nursing or midwifery care goes wrong - something that affects less than one percent of professionals each year.

To regulate well, we **support** our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support peopleinvolved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to **influence** health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We useour voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation

**About the role**

You will be responsible for the management and progression of a case load within a small specialist team that deals with high profile cases. Utilising your communication and case management skills you will progress your cases in a timely manner.

You will need to demonstrate excellent attention to detail and identify any risks to the public from the information you obtain from our stakeholders. You will also be expected to analyse the information you obtain and put forward sound recommendations tothe team.

Putting people at the heart of everything we do is something that we are passionate about at the NMC. Using your people skills you will be expected to provide high quality customer service and in some cases you will need to identify and support customerswho are vulnerable or that need support to access our service.

You will work in a small friendly, and welcoming team with the support of your manager to provide you with advice and guidance when needed.

**About you**

You would have:

- Experience of managing a caseload
- Experience of working both in a team and independently to deliver against targets
- Experience of working to strict timescales
- Effective time management skills, with the ability to prioritise workloads and competing tasks.
- Experience of identifying and managing risk in your day to day work.
Experience of delivering exemplary customer care in a fast paced and challenging environment.
- Experience of liaising with stakeholders of all levels.
- Excellent IT skills, including; Outlook, Excel, Word and Adobe.

**Why work for the NMC?**

Our people are at the heart of everything we do. We aim to recruit the right people in the right places and we value the contribution they make to the success of our organisation. In return, we offer a comprehensive and competitive benefits package. To findout further information, please look at our benefits page.

**To apply**

For more information about the role please read the job description and the person specification.

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