Contact Centre Sales Advisor

1 day ago

Birmingham, United Kingdom LTK Consultants Ltd Full time

**Contact Centre Sales Advisor (£23,000 + bonus)**

LTK Consultants Ltd is a Birmingham based leading Automotive Consultancy working with top brands such as Peugeot, Citroen, DS, Vauxhall, and Fiat. Our contact centre is the foundation of our company focusing on customer care, whether that be Parts, Service, Accident Repair or Vehicle Sales.

We have a strong reputation for providing outstanding customer service and we are looking to expand our team within our branch located in the Birmingham Business Park. We are looking for team members who are self-motivated, enthusiastic, and likeminded to join us.

**Responsibilities**:

- To be the first point of contact for inbound calls for customers interested in a new car
- Provide outstanding customer service solutions to all customers
- Outbound calls to customers who have expressed an interest online
- Establish the customers’ needs by building a rapport and qualifying the customers’ requirements.
- Use of the CRM and booking systems to build an accurate profile of the customer needs
- Achieve and exceed daily, weekly and monthly appointment targets.
- This role will consist of a mixture of inbound and outbound calls, on average this will total around 120 calls per day

**Skills and Requirements**:

- Previous customer service experience will be essential for this role
- Sales experience is desirable
- Be a target driven individual
- You will need good literacy skills and a professional phone manner
- Confident and outgoing personality
- Team player who thrives in a fast-paced environment and collaborates well with other teams, to provide a positive customer experience.

**Hours and Shifts**:
(40 Hours per week) Rotating shift patterns

Opening hours:
Mon-Fri 8:00am - 7:00pm

Saturday 8:00am - 5:30pm

Sunday 10:00am - 5:00pm

**Benefits**:

- Full Induction & Comprehensive Training
- 30 days holidays including Bank Holidays
- Additional days holiday for your birthday
- Contributory Pension Scheme
- Strong social ethos
- Health Cash Plan
- Rewards Cash Plan
- Length of Service Awards
- Active Career Progression
- Incentives (love2shop, vouchers, lunches bought etc)
- Free onsite parking

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: In person

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