Performance Officer

An exciting opportunity has arisen in our Property Compliance Team within the Built Environment.

You will be required to manage and maintain essential systems and support the delivery of servicing and work programmes across the Built Environment. Providing data and administrative support you will deliver efficient and pro-active compliance in all areas, contributing towards business objectives.

Effective performance management is key to good Housing Service delivery. This role is vital in ensuring we make accurate and timely performance returns as well as monitoring our own performance to continually improve the service we provide.

The Successful Applicant will have
- Understanding of working in a Housing Environment, specifically Social Housing Sector
- An understanding of Social Housing associated compliance areas
- Good overall knowledge of relevant repairs, asset management and Health & Safety legislation
- Excellent customer service skills
- Experience in a similar role
- You will be able to work well under pressure and have an eye for detail
- You will be able to work positively and collaboratively with colleagues, partners, contractors and enforcing authorities adopting an inclusive, respectful approach and you will strongly value diversity

**Rewards & Benefits**

We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.

**Values-Based Recruitment**

**Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.**

**Safeguarding & Recruitment**

Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.

**Estuary is Inclusive**

At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.

**Anonymous Shortlisting**

**Estuary is Disability Confident**

We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:

- Actively seek to attract and recruit people with disabilities
- Provide a fully inclusive and accessible recruitment process
- Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
- Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
- Make reasonable adjustments to support people with disabilities as needed.

**Accessibility**

Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.

We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.

We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.

We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.

PLACEHOLDER