Streetworks & Reinstatement Data Support

At Cadent we’re excited to be part of the future of UK energy We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

**Job Purpose**:

- Responsible for providing specialist process support to a team of support / administrative colleagues
- Play a key role supporting the on-day operation, managing / prioritising daily workloads, providing analysis on key performance metrics and ensuring key SLAs are achieved
- Proactive management of permitting requirements
- Use their initiative in a high-pressure environment
- Produce right first time and data quality information.

**Key Responsibilities**:
The role holder will be accountable for:

- Supporting the Network in raising streetworks permits and the processing of S81s on an ad-hoc basis using the current permitting systems and providing BCM resilience / support when necessary
- Assessing and making decisions on the validity of street works related offences, negotiating with partners and highway authorities when required to achieve the correct best outcome
- Ensuring that the relevant systems are updated, and all reinstatement partners are aware of decisions made to provide a clear path to decision and resolution
- Ensuring and maintaining a strong working relationship with our internal and external partners and embrace partnership working where relevant to support in better service delivery across the business
- Reviewing and jeopardy manage all permits issued to ensure they are worked to their legislative SLAs and no charges are incurred
- Identifying opportunities for improvement based on the permit responses being received from the highway authorities, and the transfer of information within Cadent
- Supporting management team as and where required to resolve issues and drive improvements
- Working closely with the reporting element of the team; working together to drive performance and understanding with a collaborative approach and a robust overall performance view
- Attending meetings when required, with stakeholders, both internal and external, to review and discuss any issues identified within set processes, data submissions and individual charges
- Supporting in the day-to-day management of the current permitting systems
- Ensuring highest standard of compliance with street works administration.

**Skills and Experience**:
**Qualifications**:

- Appropriate academic qualifications - including GCSE English and Maths

Practical Experience
- In depth knowledge of NRSWA, TMA and governing legislation and guidance
- Good negotiation skills
- Ability to use own judgement daily for decision making
- Good listening and questioning skills
- Ability to prioritise requirements
- Identify and promote efficiency improvements
- Excellent oral and written communication skills
- Good time management skills
- Flexibility to embrace and support change
- Organised with a structured and logical approach
- Strong team worker approach and able to adapt within the wider team as and when required.

**What’s In It For You**

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities

**Why Join Us**

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:

- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card - offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore w