Risk and Quality Administrator

4 days ago

London, United Kingdom Whittington Health NHS Trust Full time

The post holder will be exposed to highly sensitive and emotional information.
The postholder will be responsible for escalating and troubleshooting issues to the Risk and Quality Manager EIM and will contribute to finding proactive solutions to routine issues.
The post holder will become competent in the use of Information Technology including the computer software Datix for the recording and processing of incidents, and CareFlow/RiO for looking up information.
This post can be based at Whittington Hospital, Jenner building, but hybrid working is also possible.
please see job description for full details
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work
MAIN DUTIES AND RESPONSIBILITIES
To maintain an administrative process for patient safety incidents and investigations and being able to manage a high number of investigation and their details efficiently, effectively and in good time to support deadlines.
To schedule meeting with professionals from within the ICSU and other organisations.
To take notes in meetings and process the notes to standard templates.
To update patient details and other information on Datix from other systems, i.e. RiO/CareFlow
Lead on specific projects as required in discussion with the Risk Manager, i.e. improvement of Risk registers or collating data for a specific report.
To monitor the completion of Duty of candour letter and support the writing and posting of letters
Communicating Learning responses after investigation conclusion
To maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act.
To maintain a high degree of confidentiality in the context of highly sensitive and emotional information.
To deliver a compassionate and caring telephone manner when speaking with professionals.
To know when to ask for help in managing issues raised by professionals, and understanding what types of queries are reasonably dealt with through admin processes.
To communicate effectively.
To enter data and using general keyboard/word processing skills.
To organise own day to day work tasks or activities in an efficient, effective and timely manner.
To follow agreed protocols and policies seeking advice where appropriate.
To demonstrate a positive attitude to the work of the Department.

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