Learner Recruitment

2 weeks ago

Worksop, United Kingdom RNN Group Full time

**Learner Recruitment & Reception Officer**

**Hours; Part time - 22.5hrs per week (3 days), all year round**

**Duration; Permanent**

**Salary; £20,387 (£12,397.50 pro-rata) per annum**

**Location; North Notts College, Worksop**

**About the Role**

The Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.

As a Learner Recruitment and Reception Officer you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.

The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.

Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve our mission to lead skills and innovation within our communities through outstanding teaching & learning.

**You will**

**You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.**

**You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner.**

**You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE) and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.**

Department Info

As a Learner Recruitment and Reception Officer you will be part of the Learner Recruitment and Events Team, which is led by the Learner Recruitment & Events Manager who will give you operational direction and supported by the Director of Learner Recruitmentand Marketing. The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.

Our excellent benefits and rewards package:

- Access to local government pension
- Access to our gyms, restaurants and salons
- Staff health & wellbeing and benefits schemes including inhouse Occupational Health service
- Full, part time and flexible working hours available in many roles
- Remote working opportunities for some roles
- Parking available at all of our sites
- Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications

**Who are the RNN Group?**

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existingteams. To be a part of the team at RNN Group we will expect you to be committed to our values too;
- We are Inclusive,
- We have Integrity,
- We Deliver,
- We are One Team.

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check.

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