Mei Operations Administrator

**Scope and purpose**:
As part of an expanding administration team based at our central office in Trowbridge, you will play a vital role in MEI’s operation by supporting and providing effective administration of our programmes for schools and colleges.

Your work will involve a variety of administrative tasks including liaising with AMSP Area Coordinators and AMSP management to support schools and students. You will also be a crucial point of contact for enquiries, providing information about courses and events directly to teachers, parents, and students.

We have an internal events management database which is used to advertise and process course bookings, of which you will have a vital role in using and helping to develop. You have the chance to input into a growing organisation and we are looking for a dynamic, enthusiastic individual to join a fun, fast paced, hardworking office.

**About MEI**

MEI is an enthusiastic and committed organisation and a great place to work. We have around 75 employees and over 100 associates many of whom are based around the country. MEI’s operations teams are based predominantly at its office in Trowbridge, Wiltshire. We work with a range of other partners to deliver our work through contracts and other relationships, including universities and Maths Hubs.

**Equality and Diversity**
MEI is committed to promoting and ensuring equality and valuing diversity. We will not discriminate unlawfully in any aspect of employment and want MEI to reflect the diversity of the communities we serve.

**Main duties and responsibilities**
- Specific responsibilities will include the following:

- Using an internal database to create and promote AMSP/MEI teacher or student courses, ensuring that up-to-date details are displayed on the AMSP/MEI website
- Collating feedback, logging attendance and chasing for outstanding data to ensure accurate reporting against Key Performance Indicators
- Liaising with school finance departments and MEI’s Finance team to track and process fees and bursaries for courses/events
- Using user management systems for our online learning platforms to create participant accounts and teaching groups; communicating login details to participants, tutors and presenters
- Collating and dispatching AMSP literature to schools and the National team from the office. Printing and collating resources for events when required

Inputting and maintaining complete and accurate records of schools and colleges on an internal database, periodically carrying out routine checks
- Providing support at MEI and AMSP conferences and events when required, held face to face and online
- Maintaining accurate records/documents and keeping admin procedures up to date on Microsoft SharePoint. Sharing documents securely with internal staff when required
- Liaising with teachers, students, parents, course presenters and colleagues within MEI using Microsoft Teams, SharePoint sites, Outlook and internal forums
- Other work of a similar nature as required, including general office duties

**Person Specification**

**Essential**
- Excellent organisational, interpersonal, and written skills
- The confidence and ability to work flexibly and on your own initiative
- The desire and commitment to provide excellent service
- The confidence and ability to plan, prioritise and organise own work, ensuring that plans are completed in good time and using initiative to solve problems that arise
- Able to work well as part of a team and willing to support others with a wide range of tasks.
- Reliable, good timekeeper
- Self-motivated and adaptable
- Quick to learn and willing to develop new skills
- Able to keep accurate and detailed records and have excellent attention to detail

**Desirable**
- Previous experience of general administration
- Advanced Microsoft Excel skills
- Knowledge of Microsoft Teams and SharePoint
- Experience within database/systems development
- Previous experience in a similar role would be an advantage, as would experience of working in an educational setting and an interest in mathematics and/or education