Tenant Liaison Officer
2 weeks ago
**Why join Ogilvie Construction?**
Ogilvie Construction, part of the family-owned Ogilvie Group founded in 1946 has grown into one of Scotland’s leading privately owned construction companies. With a diverse project portfolio across multiple sectors such as community, education, health, residential, sports and student accommodation, we are a multi-skilled organisation that provides a rewarding and challenging working environment for all employees.
We have an opportunity for an Tenant Liaison Officer to join our team in Aberdeen.
**The role**:
- Reporting to the Site Manager, you will be responsible for:
- Visit tenants prior to work starting to explain the process in detail
- Arrange/identify any special requirements the tenant may need e.g. assistance packages
- Point of contact for tenant enquiries during work
- Handle low level customer complaints
- Assist site manager in communicating any updates regarding ongoing work
- Assist with access issues
- Site visits during ongoing works
- Filling, scanning, uploading and maintaining records of 7-day visits and complaints etc.
- Carry out customer satisfaction surveys post work
- Deliver O & M manuals to tenants
- Remote working and flexibility with tenant’s need’s
- Dropoff and collection of paperwork between the site office and main office
**What we’re looking for**:
- Previous experience of tenant liaison duties
- Previous experience of the construction industry would be advantageous
- IT Literate, good knowledge of Microsoft Office, Internet and databases
- Good general level of education is required (including Maths and English)
**Benefits**:
- Mon - Fri, 8am - 5pm
- Early finish Friday (3:30pm)
- 32 days annual holiday entitlement
- Access to Well-being Champions and Mental Health First Aiders
- Commitment to skills development
- Generous contributory personal Pension Scheme
- Salary exchange pension with employer NI savings included
- Profit share scheme
- Excellent death in service cover
- Employee Assistance Programme including 5 counselling
sessions
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