Event Experience Executive

**Full time - 40 hours per week**

**We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?**

**As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way**

**Read on, it just keeps getting better...**

**In return for your hard work and commitment we offer**:

- Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).
- Service Charge (Tronc) earn up to an additional £3,000 per year
- Company sick pay for up to 4 weeks
- Annual party, family fun days, award dinners - we love to celebrate
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- **AND MUCH MORE...........**

**CORE VALUES**

Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace

**Empathy**Caring and understanding about another person's perspective or circumstance **Collaboration**Working as a team, listening and supporting each other to reach our collective goal **Drive**The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face **Trust**Honest, reliable and accountable do what we say we'll do **Passion**A love for doing what we do, and doing it with positivity and enthusiasm

**JOB SUMMARY**

Are you a well organised and highly motivated individual?

The Rudding Park events team's core purpose is to create timeless memories and instinctive care in exceptional spaces.

To be responsible for event and group reservations at Rudding Park, including bookings for meetings, events, golf, spa and weddings, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations.

**KEY RESPONSIBILITIES**
- Ensure all booking details are correctly completed for events, weddings, rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates, payments and sales pipeline (traces)
- Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. conversion rate, budgeted room hire, meetings and events food and beverage, average room rate, occupancy
- Demonstrate high quality guest care to exceed service requirements
- Ensure booking confirmations and payments are issued and followed up within the agreed service level agreement
- Delver accurate and detailed event function sheets in a timely manner and to a high standard
- To take responsibility for managing your own account managers, guests and workload.
- To attend all meetings and training sessions when requested
- Professional appearance
- Exceptional interpersonal & communication skills
- Any other duties as requested by the Event Sales Manager and Assistant manager

**GENERAL**
- Be responsible for Health and Safety as an individual and also to colleagues, guests and the business, reporting concerns through the Health and Safety processes and procedures.
- Ensure continuous professional development of self, including attending required training courses and seeking means of developing within the business.
- Promote continuous improvement in the level of quality and guest care provided by the business and make proposals/suggestions where applicable.
- Respect colleagues and the working environment at all times.
- Ensure high standard of dress and self-presentation within the working environment.
- Undertake any other duties commensurate within the position for which you are qualified.

**About Rudding Park**

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, two restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is o