Service Design

3 days ago


West Malling, United Kingdom La Fosse Associates Full time

La Fosse is working with a business solutions specialist to help recruit a Service Design Lead.

Our client has gone through a major transition for the last few years due to them merging with a much larger group, making them a world wide organisation - due to this growth, they are now looking for a Service Design Lead to come on board.

**Location**:Kent - Remote

**Remuneration**: £45000 - £55,000, 3-5% bonus, 12% pension, 25 days + BH

**Your role as a Service Design & Transition Analyst**
- Work closely with the service transition team in order to ensure a smooth transition and understanding, aiding problem resolution, ensuring that there is clarity around operational acceptance requirements and that the solution meets the service design.
- Responsible for the Governance, maintenance and development of all ITIL processes within ICT throughout transition and ongoing to ensure consistency across ICT and alignment to ITIL standards.
- Working with the Service Operation teams to understand and define their IT support requirements and feed this into either service design or continual service improvement activities.
- Responsible for Reporting on progress, continual service improvements and suggestions, as well as highlighting risks and issues.

**Ideally to be successful as a Service Design & Transition Analyst**
- Substantial experience of working in a customer service environment.
- Ability to learn new software/hardware in depth quickly by taking responsibility for own development and improvement. Particularly those that impact on service design and implementation.
- Proficient in methods, techniques and tools for planning, organizing, resourcing, directing, co-ordinating and monitoring ongoing activities.
- Able to present ideas clearly to a non-technical audience at all levels within the organisation.



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