Service Coordinator

3 days ago


Devizes, United Kingdom T H WHITE Group Full time

Our Crane division is recruiting for a Service Coordinator join the Service Control team based in Devizes. Reporting to the Service Control Team Leader, this role is the first
**Hours**:
07:00 - 16:30 - Monday to Thursday
07:00 - 16:00 - Friday
OR
08:30 - 18:00 - Monday to Thursday
08:30 - 17:30 - Friday
Lunch break - 1 hour
- **Day to day duties will include**:

- Creating concise service orders in a proficient and timely manner
- Identifying and escalating queries to the Team Leader as appropriate
- Booking unconfirmed and overdue compliance and service events
- Managing batch contract service orders / levelling
- Assisting the team with overflow calls and process as needed
- **The ideal applicant**:

- You will be self-motivated, flexible and adaptable
- You will have excellent verbal and written communication skills
- You will have excellent judgment and decision making skills
- You will be a team player
- You will be able to work under pressure and prioritise to meet deadlines
- You will be able to network and build effective relationships with customers and colleagues
- You will be IT literate with good working knowledge of MS Outlook, Word and Excel.
- Previous experience in a service control environment or similar customer service role would be an advantage

**What can T H WHITE Group offer you?**
At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

- Market surveyed salary - reviewed annually
- Employer contributory pension/ death in service cover
- Share Plan
- Division cross-sell incentive scheme
- Staff accounts at every branch with discounted prices
- Extra holiday entitlement - after a certain number of years
- Company sick pay after qualifying period
- Role-specific company clothing/uniform
- Recognition and support for health and work-related well-being

CONTACT
DECLARATION



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