Lettings Administrator

Overview:
Join haart Estate Agents as a Lettings Administrator in Guildford. By joining the UK’s largest independent property group, you will enjoy a career where customer service is at the core of everything you do, and where you can build long-lasting relationships with landlords and tenants to support the continued growth and development of our business, and your career.

**The benefits of being a Lettings Administrator at haart Estate Agents in Guildford**
- **
£30,125 to £39,625 OTE**
£20,000 to £31,500 basic salary, dependent on experience. Up to £5,400 in capped commission, related to tenancy extensions, contractor commission, and property preparation fees. A further £2,725 uncapped commission target.
- ** Company car**
Received within your first two weeks of employment. Can also be used for personal travel.
- ** 30 days paid holiday entitlement**
Includes 22 days, plus bank holidays. Where a bank holiday is worked, you will be entitled to a lieu day.
- ** Fixed working hours**
08:30-18:00 (Monday to Friday)
09:00-17:00 (one in every four Saturday’s, with either Tuesday, Wednesday or Thursday back as a day in lieu)

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**Additional Benefits of being a Lettings Administrator at haart Estate Agents in Guildford**
- Career progression opportunities
You will receive a training and development plan on your first day, providing a clear and transparent guide on how to build toward the next promotion on your career pathway.
- Company smart phone, for completing role-related tasks
Including, but not limited to, completing on-site inventory reports of our clients’ managed properties.
- Industry-leading training
Our own in-house Learning & Development team will work with you to support your early training, as well as continued learning throughout your employment with us.
- Earn a nationally recognised qualification
You will be enrolled on a 12-18 month programme to achieve a Level 3 Award in Housing and Property Management, which will also include ARLA membership. This award is fully-funded, and comes at no cost to yourself.
- Employee Assistance Programme
24/7 access to our confidential helpline, providing you support with personal matters such as stress and anxiety, counselling, family issues, bereavement, legal information, and much more.
- Eye care
Employees who are users of display screen equipment will be eligible to receive a financial contribution from the company toward one eye test per year.

Where glasses are prescribed by an optician, exclusively for the use of visual display units, the company will also contribute to the cost of the new glasses (once per year).
- Employee Referrals
Earn up to £500 for every person that we employ, who was referred to us by yourself.
- Company Pension Scheme

**The responsibilities of a Lettings Administrator at haart Estate Agents in Guildford**
- Booking and conducting property inspections
- Negotiating tenancy extensions and/or renewals
- Co-ordinating with contractors, to manage maintenance and/or repair issues at properties
- Deposit returns
- Resolving rental arrears
- Processing eviction requests
- Ensuring properties meet all regulatory health and safety standards
- Building and maintaining strong relationships with landlords and tenants
- Managing complaints
- Completing all check in and check out procedures, inc. full inventory reports

**The skills and abilities you will require to be a Lettings Administrator at haart Estate Agents in Guildford**
- A Full UK Driving Licence for a manual vehicle
- Previous experience in a Property Manager/Lettings Administrator role, or customer-facing and/or administrative roles if no prior property management history
- Ability to meet deadlines
- Outstanding customer service
- Can work independently
- Good telephone manner
- IT skills
- Attention to detail

**The Finer Details**
To be eligible to proceed in our recruitment process, you will need:

- Full UK Driving Licence for a manual car
- Legal entitlement to live and work in the UK _(in accordance with the Immigration Asylum and Nationality Act 2006) _
- We’ll need evidence of your right to work in the UK, in the form of:
Passport/Birth Certificate

We will also need
- Proof of Address
- National Insurance
- Drivers Licence Check

Whilst advertised with a Lettings Administrator job title, our company title for this role is Property Manager.

Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.

**Armed Forces Covenant**:
Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.

If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of