Finance Manager

**Company description** Job Title: Finance Manager

Location: Oldbury (dynamic working)

Contract: Full Time/Permanent

**Salary**: Up to £60,000 + £5k car allowance + benefits

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve andadapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Finance Manager, you’ll join our exciting journey to fulfil our future vision. We aim to support the UK’s 17mdrivers and to facilitate their driving lives through data and innovation; to succeed with this, we require a step-change in pace and thinking. Join us as we transform and deliver on this ambitious vision.

LI-THEAA

**This is the job** As Finance Manager, you will sit in the AA Roadside finance team, and partner with the Managing Director for Customer Operations and the Customer Operations management team.

You will provide financial support to the Managing Director for Customer Operations who manages a budget of £85m per year. This role will be responsible for the accurate and timely reporting of financial results, provision of budgets/forecasts, to work closelywith the Customer Operations management team to help achieve budgeted EBITDA and support with the identification and delivery of cost saving initiatives.

The role will also partner with the Head of Site for the Oldbury Indoor Operations team, providing all financial support for this contact centre. The role will manage the Finance Business Partner who provides financial support to the some of the other customeroperations site.

**What will I be doing?**:

- Overall financial responsibility for the Customer Operations division
- Provide analysis and understanding of monthly performance through variance analysis against the forecast/budget and present this information at monthly meetings.
- Partner with the Financial Reporting team to ensure accurate month end reporting, including P&L and balance sheet.
- Partner with the contact centre management teams, ensuring financial implications of all decisions are fully understood
- Forecasting and budgeting for all contact centres, ensuring full ownership of all budgets within the Customer Operations division.
- Ensure all contact centre financials and KPIs are aligned to the commercial strategy for the Consumer and Insurance businesses
- Improve financial performance by providing insightful analysis and challenging the business where necessary
- Create business cases and track benefits for any contact centre specific initiatives
- Work with the resource planning teams to ensure all resource plans and assumptions are accurate, understanding the financial impact of any changes
- Review discretionary spend lines within the contract centre P&L to ensure they are driving the desired customer and commercial outcomes (e.g. incentives)
- Understand the impact contact centre performance has on sales and renewal volumes and values, working with the Consumer and Insurance commercial finance teams to ensure all impacts are understood
- Support in the identification of opportunities or risks to planned financial out-turns by attending regular meetings with the contact centre management team.
- Support the Customer Operations management team with the identification and delivery of cost saving initiatives
- Manage and develop the Finance Business Partner reporting into this role

**What do I need?** Capability, Knowledge and Experience:

- Strong experience and background in an accounting/finance role
- Cost focussed experience
- Commercially minded
- Enthusiastic and ambitious
- Have excellent interpersonal skills and be able to work well in a team environment
- Strong organisational skills with the ability to work independently
- Strong stakeholder management skills, able to challenge and work up to exec level
- Ability to work at both an operational and strategic level

Education and Qualifications:

- Qualified accountant

Personal Characteristics:

- Adaptable and flexible, with the ability to prioritise manage and deliver under tight or conflicting deadlines
- An innate curiosity & desire to understand and challenge
- Excellent attention to detail and accuracy

**Additional Information** As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities,we can help you build the career you’re looking for here.

We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team..
- Car allowance
- up to 20% bonus
- Private medical insurance
- Annual discretionary performance related bonus scheme
- 25 days holiday (excl. bank holidays)
- Contributory pension scheme
- Discounted home and motor insurance
- ?Half price AA breakdown membership in your first year and free after 12 months, along with a 50% introductory discount off breakdown cover for 12 months for up to 5 friends/family members.
- Flexible benefits
- Plus, so much more

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.