Customer Operations Planner

We are recruiting for a Customer Operations Planner for our client in Middlesbrough.

Working within the Customer Operations team you will be part of a team with high standards and handpicked proficiency.

Our client offer a great career development opportunity within the maritime service industry working for the world’s leading towage provider.

You will be responsible for providing a high standard of operational support in order to deliver efficient services to our customers. You will be key in establishing and maintaining good customer relations and manage stakeholders both inside and outside of the organisation.

This role will be part of the Customer Operations Team which is based from the Middlesbrough office and will cover all our UK towage operations, participating in an agreed rota system to ensure we provide a 24-hour coverage for operations (This will include day and night shifts). Occasional overtime may be required.

**Your main tasks will be to**:

- Manage bookings and changes for all towage operations co-ordinated through the centre and ensure information is passed in a timely manner to the relevant employees.
- Be the company representative with all customers and other organisational stakeholders, develop and maintain good relationships and co-ordinate regularly with them.
- Accurately enter all necessary data and information into our booking, scheduling, and invoicing systems.
- Organise the scheduling and logistics of crew and Tugs in order to ensure the most efficient use of assets to deliver optimum service.
- Work closely with the Operations Team, Crew and Technical departments to ensure that Tugs are available for scheduled maintenance as and when required.
- Proactively prepare and maintain an operational forecast and spot hunting reports.
- Liaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation.
- Manage any short-term absences or exceptional additional needs in liaison with the crewing department.
- Ensure customer contact information is maintained and accurate.
- Assist with general administration tasks and undertake such other duties as may be required from time to time to ensure the operational efficiency of the business.
- Regularly process operational invoice information which has been entered into the sales database in order to keep an accurate record of work performed, and to facilitate efficient production of sales invoices.
- Excellent organisational, time management and planning skills
- Ability to build strong lasting working relationships with stakeholders across operations.
- High level of professionalism, honesty, and integrity
- The ability to work independently as well as in a team.
- The ability to make a quick decision

**Required/Preferred/ Desirable Education**
- Knowledge and experience of logistic planning (preferred)
- Experience in an operational role (Essential)
- Stakeholder Management and Customer Service Experience (Essential)
- Proficient in IT systems (Essential)
- Experience with the Maritime industry (Desirable but not essential)

**Benefits**
- Competitive salary package (£28,000 - £30,000)
- Private Medical Insurance
- Private Dental Insurance
- Pension
- Company Sick Pay
- Bonus
- Career progression/personal development opportunities
- Annual Salary Reviews

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 12 hour shift
- Day shift
- Night shift

Work Location: In person

Reference ID: COPs