Customer Service Advisor

**Job Description: Customer Services Advisor
**About the Company
**Powerday is a thriving, modern family business providing a friendly, caring and exciting place to
work. A leading London recycling and waste management company, we help clients - including the
construction sector, commercial premises, local authorities, and other waste management
companies - manage their resources as sustainably as possible. To us that means helping clients
keep materials in their highest form to retain their value, recycling as much as possible and
recovering the rest of their waste to generate energy. It means operating six sites across London to
maximise our efficiency and minimise transport emissions and investing in state-of-the-art
technology to enable 100% diversion of waste from landfill, with all sites run on renewable energy to
help minimise the carbon footprint of our operations.

It’s important to us to be at the forefront of our industry. We invest and innovate to achieve best
practice in environmental, health & safety, quality, and fleet management. We support our
employees to gain the knowledge and skills needed to meet these commitments, and we retain the
accreditations and reporting systems to prove our achievements.

We have a strong community ethos and support our local communities in many ways. We help
young, disadvantaged Londoners, through the power of sport with the Powerday Foundation
- supported by our close links with London Boxing and Down Syndrome Swimming - and through the
provision of career opportunities with Powerday Academy. Our work in the community is as
important to us as our waste management services and we encourage our employees to get
involved in our community activities.

Powerday operates from well-presented, comfortable offices with on-site secure, free parking
- though we encourage use of public transport (our Head Office is a short walk from Willesden
Junction station) or cycling (we operate a Cycle to Work scheme) where possible. Our offices are
well-equipped with kitchens and break-out areas, and our head office has gym facilities available to
all employees.

As a team, we all work hard and to high standards, but we have fun whilst doing so. The company
offers great training and development opportunities through the Powerday Academy and provides
health and wellbeing support which helps ensure we remain a healthy, happy, and productive team.

**The Role:
**Reporting to the Commercial Operations Leader. Your goal will be to provide outstanding customer
service to our clients.

You will be a confident communicator both on the on the telephone and via any written
communication. You will be required to work well under pressure and ensure your invoicing
responsibilities are completed within the timelines set for you.

PWD / JD / 009 Rev00 - 01/22

**Key responsibilities of the role are**:

- You will accurately complete job bookings, deal with any customer queries and action any

other administration duties assigned to you.
- You will prepare invoices for all you customers on a weekly basis to be checked by the Head

of Customer Service.
- Maintain database for all clients and ensure all information is up to date.
- Ensure strong working relationships are developed with all internal stakeholders, including

our Sales, Transport and Finance teams.
- This role will see you not only maintaining current customer relationships, but you will also

be creating and building new ones.
- This position will see you contacting lapsed clients with the aim of becoming active

customers again.

**Key competencies of the role**
- Be self-motivated with an analytical mind and a keen eye for detail.
- Ambitious dynamic go getter with a real_ can-do_ attitude.
- Confident communicator, both verbal and written
- Good team player as you will be required to work with a range of personnel internally and

externally.
- Work well under pressure and to set timelines in a professional manner.
- Experience of working in a fast-paced environment

**Qualifications/Experience**
- Advanced level of Microsoft Office skills.
- Ideally have previous exposure to the Waste Management and Recycling industry.
- Essential to have previously worked in a Customer Service environment.

PWD / JD / 009 Rev00 - 01/22