Internal Sales

2 weeks ago

Willesden Green, United Kingdom X4 Group Full time

**Description**

We are an exciting and dynamic place to work. Focusing on Productizing Science®, the group supports customers around the world in taking scientific discoveries and inventions and developing them into commercially successful products. The group’s portfolioincludes a number of exciting and cutting-edge brands which develop, manufacture and globally market a variety of products and services.

**Duties will include but are not limited to**:

- Ownership of the sales CRM system data, ensuring data is complete and up to date.
- Contacting sales leads and qualifying both in a technical and commercial manner in accordance with defined criteria.
- Proactively prospect and contact potential or existing customers as part of targeted campaigns.
- Generating quotes for customers and sales managers.
- Ensuring all sales leads and customer/prospect enquiries are followed up in a professional and timely manner.
- Triage of incoming technical support enquiries, where appropriate, providing support to customers.
- Weekly & monthly reporting of activity and status.
- Processing prospect, lead and contact information within Sales CRM.
- Providing sales administration support to senior sales managers.
- Assisting with marketing and events activities as and when required.
- Managing demonstration equipment and coordinating or running product demonstrations.
- Coordinating customer training, workshops and events as necessary.
- Act as default point of contact and host for visitors and events together with the Commercial Manager.

**Requirements**:

- Experience working with Customer Relationship Management (CRM) systems is essential. Experience with Salesforce is beneficial but not a requirement, full training will be provided.
- Excellent communication skills, both oral and written.
- Excellent organisational skills and ability to multi-task.
- Excellent attention to detail.
- Ability to work individually and as part of a team.
- Demonstrable knowledge of the importance of excellent customer service, both internal and external, on commercial results.
- Professional telephone manner and excellent interpersonal skills.
- Ability to conduct presentations in front of different types of audiences.
- Undergraduate degree or equivalent qualification is required, ideally in a scientific discipline but not essential as full training will be provided.
- Experience in a similar sales-related role is beneficial but not a requirement, full training will be provided.
- Knowledge of a European language could be useful but not a requirement.

**Benefits**

We are an exciting and dynamic place to work. We believe in pushing the boundaries of what is possible to find better ways of solving scientific challenges using microfluidic technologies. Our passion, enthusiasm and boundless energy enables us to put scienceat the heart of everything we do.

The role is based in Royston, a short commute from Cambridge. Staff benefits include 25 days paid holiday per year (not including bank holidays), pension scheme, private health insurance, cycle scheme and a ‘green’ car scheme.

**Please note - strictly no recruitment agencies.**
- If you require any reasonable adjustments for any part of the recruitment process, please let us know._

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