Senior Operations Officer

**Details**:
**Reference number**:

- 381536**Salary**:

- £38,300 - £40,981- Plus allowance of between 15% - 18%, which equates to an additional £5,745 - £7,376 pa based on salary minimum.**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- HO - Immigration Enforcement - Detention Services**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Shift working**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- HorleyAbout the job

**Job summary**:
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

Detention Services (DS) is part of Immigration Enforcement (IE) and supports compliance across the immigration system through the detention and removal of individuals who no longer have the right to remain in the UK, and for whom other enforcement approaches have been unsuccessful. DS is responsible for running the immigration detention estate, which comprises of several Immigration Removal Centres (IRCs). We have a responsibility to ensure that men and women in detention are held securely, safely and are treated with dignity and respect.

This post sits within the compliance team within the IRC.

**Job description**:
The role of the Senior Operations Officer is dynamic and exciting. You will manage a mix of reactive operational situations as well as planned compliance activity. You will run the Home Office Compliance team, comprising of Operations Officers (EOs), whom you will line manage, and who ensure effective service delivery by the IRC Supplier and provide assurance that the centre is operating appropriately in line with Home Office expectations, legislation and published standards and policies.

The Compliance Team are based onsite to ensure that detained people are treated humanely and with care whilst being held securely. The team monitor a broad range of activities, from checking the quality of cleaning and catering, to monitoring use of force and removal of residents from the IRC onto chartered flights.

**Key responsibilities**
- Providing oversight of a robust monitoring schedule, testing the contractual compliance of the service provided by the IRC’s Supplier, ensuring that the site is run properly and securely in accordance with Detention Centre Rules 2001, Operating Standards, Detention Service Orders and the contract with the private IRC Supplier.
- Representing the Home Office at a range of internal meetings, including strategy meetings for difficult removals, daily operational meetings and resident consultative and other meetings as required, chairing weekly contractual meetings, which reviews the contractor’s performances and challenges non-delivery.
- Supporting the Operations Manager (SEO) and Service Delivery Manager (G7) in the completion and implementation of action plans from 3rd parties within agreed timescales.
- Carrying out Immigration Enforcement's statutory duties around the centre, including authorising the use of temporary confinement or removal from association and investigating complaints made against the contractor, when required.
- Providing briefing and advice about the policies and procedures of the centre to senior managers as and when required in response to parliamentary questions and other official correspondence alongside producing monthly reports that provide essential data and statistics about contract delivery and the population in the centre.
- Facilitating and lead on official visits to the IRC when required.

**Training**

You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

**Working pattern**

Due to the business requirements of this role, it is only available on a full-time basis.

**Person specification**:
**Essential criteria**
- Excellent interpersonal skills with proven ability to develop good working relationships with a variety of internal and external partners.
- Excellent organisational skills with proven ability to plan, organise and manage time to deliver the best quality and efficient service.
- Excellent management skills to manage a diverse team.
- Demonstrate an ability to work under pressure with a flexible