Golf & Leisure Supervisor
1 day ago
The Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill.
You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
We have an exciting opportunity for a Golf & Leisure Supervisor to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You should have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You will also be responsible for the performance and organisation of the Golf & Leisure club, and be required to take an integral part in training, development and coaching of the team and work towards creating exceptional customer experiences and achieving targets.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
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Key responsibilities for the Golf & Leisure Supervisor are;*
- Welcome and acknowledge all guests; anticipate and address guests' service needs at all times. Promote a fun and relaxing atmosphere for all guests.
- Be responsible for the supervision & safety of guests and members of the Golf & Leisure Club in accordance with Company procedures and Health & Safety regulations.
- Ensure that the reception desk is efficiently run and that guest care & satisfaction is a focus throughout the shift.
- Maintain and manage the Golf & Leisure diary ensuring all bookings are inputted directly upon receipt and updated when necessary.
- Take inquiries and bookings in an efficient manner and encourage maximum sales revenue for the overall profitability of the club.
- Ensure usage by members, guests and staff is properly controlled and efficiently recorded.
- Ensure that new member inductions are completed as appropriate.
- Sell and process club memberships along with promoting the clubs services.
- Help and support members with training and development programs in-line with their own personal requirements.
- Promote facilities with a focus on memberships and achieving forecasted targets.
- Observe activities throughout the facilities and maintain poolside cover as appropriate during shift.
- Develop classes and lessons throughout the Leisure Club in line with customer and member needs.
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- Supervisory experience within the leisure industry
- Passion for health and fitness
- Committed to delivering a high level of customer service and train others to follow a similar example
- Have previous proven experience in a 4 star hotel or a similar high quality environment
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The Essential Skills: *
- Engaging and the ability to inspire
- Has a passion and commitment to quality and customer service
- Well organised and structured in your approach
- Committed to develop and coach team members to excel
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The Desirable Skills: *
- Confident personality with presence
- Experience in personal training
- Pool plant or Lifeguard qualification
- Gym instructor level 2 or higher
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