Receptionist

Job Advert

**Star Assistant**

Heathrow

Negotiable, dependent on experience
- 45 hours - Mon-Fri and Saturdays on rota.

*** Your Role**

Rygor Auto are about to open their brand-new Mercedes-Benz Passenger Car Aftersales site in Heathrow. They are looking for an experienced and dedicated receptionist, who truly understands the importance of delivering an exceptional customer experience.

They are looking for an individual who is passionate about delivering exceptional customer service.

Job responsibilities:

- Greet and welcome all customers to site, assisting them with their enquiries.
- Answer all incoming phone enquiries.
- Direct all enquiries to the appropriate department and provide a ‘warm transfer’ so the team member is advised of the caller and their enquiry before speaking with them.
- Uphold mystery shop standards.
- Organise any hospitality for the team on site, for company meetings.
- Take responsibility for ensuring the showroom and customer-facing areas across the whole site are tidy and up to date in terms of signage and marketing materials.
- Act as a key contact on site, for other sites and departments.
- Work with utilities providers.
- Respond to customer enquires as requested by the sales team on site.
- Work with the People department and Marketing department, to ensure correct information and materials are disseminated across the site.
- Ensuring all H&S processes are in place across all non-workshop areas of the site and work with our external consultants as required.

This role will be perfect for you if you:

- Can be depended upon by your colleagues and the senior leadership team.
- Have exceptional attention to detail.
- Use your initiative and are tenacious.
- Can adapt and work in high pressured situations.
- Have exemplary customer service and communication skills.
- Are process driven and always ensure that we uphold the highest expectations for policies, processes, and business management.
- Solution-oriented with an eye for creative and efficient solutions and answers.
- Brilliant, proven administration skills.
- A strong understanding of mathematics, IT skills, communication skills.
- Professional and personable, kind, and empathetic.
- Embody our company values of being rewarding, reliable and respectful.

*** Our Values & Behaviours**

We’re looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

**Rewarding**

I am grateful. I am courageous. I am curious.
- We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them - every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

**Reliable**

I am honest. I am attentive. I am trustworthy.
- Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

**Respectful**
I am inclusive. I am resilient. I am kind.
- We are considerate and kind to our team, the definition of being a true team-player. We promote the importance of equality and diversity, the wellbeing of our team members, and we are respectful in the way we speak and act towards others. You respect and adhere to safe working practices and have good interpersonal and organisational skills.

*** Diversity, Equity, Inclusion and Belonging (DEIB)**

At Rygor, they are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. They are an award-winning community of professionals from all walks of life and believe their unique qualities should be celebrated. It's essential to them that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

*** Benefits for you**
- Working for an official Great Place to Work️ and UK Best Workplace.
- Working for a Best UK Workplace for Wellbeing.
- Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
- Access to 100s of employee perks on Perkbox.
- Auto-enrolment pension.
- A day off for your Birthday.
- Enhanced Maternity and Paternity pay policies.
- Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online