Patient Access Officer

7 days ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen for a Patient Access Co-ordinator to the join Neurosciences at Guys Hospital.

This is an exciting and challenging role in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust.

We are seeking a highly motivated individual with good interpersonal and skills to work together with a highly competent and friendly team. The role will be the first point of contact for all patient appointments and queries.

This role will provide patient access and reception cover to our Neurofibromatosis and Neurology patients.

The Neurosciences Team consists of the Neurofibromatosis (NF) Service and Adult Neurology service, sitting within the Directorate of Medical Specialties. Dr Paul Holmes (Neurology) and Dr Una Sheerin (NF) are our clinical leads within the service.

Neurology is a clinical service based at Guy’s Hospital (1stFloor, Southwark Wing). We also have offices at St Thomas’ Hospital (3rdFloor, Lambeth Wing) and run clinics at Gassiot House. We are predominantly an outpatient service and seeing a mixture of virtual and face-to-face appointments. We receive new referrals for routine, urgent and suspected cancer, for neurological and our clinics consist of new, follow up and 2WW appointments. We run clinics in general Neurology, Headache, Parkinson’s, Epilepsy, Multiple-Sclerosis and other Neurological conditions.

Our NF service, based at Guy’s Hospital is an NHS England highly specialised service to provide specialist support to this significantly complex group of patients. The NF team care for patients of all ages including paediatrics and adults. The NF service is supported by a multidisciplinary team of Consultants from varying specialties, Psychologists, Social Workers, Physiotherapists and Clinical Nurse Specialists, amongst others. The team work closely with our partner organisations across the South of England, and the North England centre for NF in Manchester.

The Patient Access Co-ordinator will liaise closely with the clinical team and specialty management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

The post holder will be required to rotate within the team, providing clinic reception cover, booking and rescheduling appointments, general administrative support and telephone cover.



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