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Customer Service Advisor

2 weeks ago

Sale, United Kingdom Gibson Hollyhomes Full time

**Customer Service Representative - Part-Time**

**23K Pro-Rata**

**20 hours per week**

**Well established Business**

Excellent opportunity to join this well-established business who are seeking an experienced Customer Service Representative to join their busy team. Working hours 20 hours per week _4 hours per day Monday - Friday

**The duties will include**:

- Handling incoming calls and fact finding to understand the nature of the call
- Liaising daily with engineers
- Resolving any initial queries where possible ensuring this is logged on the system
- Understanding the customer’s needs and delivering a professional service
- Updating all relevant information on the system accurately and efficiently
- Delivering a high level of customer service whilst being a brand ambassador
- Developing and maintaining customer relationships through excellent service
- Assisting with general correspondence when required
- Assistance with filing, general office duties and telephone calls etc.
- Reporting all customer complaints and product/process non-conformities.

**Key Skills required**:

- Good knowledge and experience with Microsoft Word & Excel
- Excellent communication skills and phone manner
- Ability to work as part of a busy team
- Good attention to detail