Customer Service Administrator
22 hours ago
**Join Our Team as a Customer Service Administrator at Our New Royal Tunbridge Wells Clinic**
**Shifts will be flexible between the hours of 8:00AM and 8:00 PM Monday-Friday | 25 hours per week**
Are you someone who excels in a customer-focused environment? Do you have a natural ability to communicate and a background in administration? If you’re passionate about providing exceptional service and enjoy working in a collaborative team, we want to hear from you
We are looking for a friendly and professional **Customer Service Administrator** to join our team at the new **Royal Tunbridge Wells Clinic**. In this role, your excellent communication skills—whether face-to-face or over the phone—will be essential in creating a positive experience for our patients and visitors.
**Key Responsibilities**:
As a **Customer Service Administrator**, you will:
- Warmly welcome patients and visitors, guiding them to the right departments.
- Handle patient correspondence while adhering to service quality standards and GDPR regulations.
- Schedule and manage patient appointments, ensuring accurate records are maintained.
**What We're Looking For**:
**Essential**:
- Previous experience in high-end hospitality or an administrative role.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Proficiency in IT, including Microsoft Word and Excel.
**Desirable**:
- Experience working as an administrator in a clinical setting.
**Benefits of Working at KIMS Hospital**:
At KIMS, we believe our people are our greatest asset. That’s why we offer a comprehensive benefits package to support your emotional, financial, and physical well-being, including:
- Competitive salary
- Free staff parking
- Pension scheme
- Private health insurance
- 33 days of annual leave (plus extra time off for your birthday)
- Life assurance
- Annual flu vaccination
- Free eye tests
- Flexible working options and annualized hours contracts
- Relocation packages available
**How to Apply**:
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Posted 19th September 2025
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