Regional Administrator

**The role**

We have a vacancy for a Regional Administrator working 33 hours per week (across 5 days - 7 hours x 3 days and 6 hours x 2 days). You would be joining a dedicated and friendly team of regional staff and volunteers. The ability to work autonomously as well as being a good team player is essential.

It is an exciting time to be joining Cruse, as we are in the process of improving our processes and services to strengthen the support that we offer to bereaved people and our volunteers. The post holder will coordinate and assist with the delivery of all aspects of service contracts in Cambridgeshire, supporting the Regional Manager and the wider team. The role is mainly home working with occasional meeting attendance and service delivery within Cambridgeshire. Networking and engaging with local groups / communities will form an essential element to the role, as well as providing initial contact and support to residents in the Cambridgeshire, Peterborough and Huntingdonshire area.

You will be the first point of contact within the service for bereaved people, third parties and external organisations. Additionally, you will support volunteers in the delivery of services and support the overall day-to-day running of the Cambridgeshire service.

**How to apply**

Please be advised that if you do not hear from us by 22 November 2024, unfortunately on this occasion you have not been shortlisted.

**JOB DESCRIPTION**

**Purpose of the Post**
- To ensure smooth running of regional administration and carry out administrative duties as required by the region
- To support direct service delivery and volunteers across a number of branches
- To deliver services in line with Cruse standards, policies and procedures

**Key responsibilities and duties**

**Service Delivery and Volunteer Engagement**
- Prepare and send first contact information for clients to support them through the Cruse pathway
- Carry out administrative tasks associated with arranging local or regional events, local or regional training courses (Continual Professional Development - CPD) and branch meetings etc.
- Carry out administrative tasks associated with recruiting new volunteers, such as supporting the National Volunteering team to coordinate and book pre and post course interviews
- Support new volunteer local inductions, and the issuing of Cruse identity cards
- Support the Regional team to coordinate and improve administrative processes and tasks
- Keep accurate and secure client and volunteer records, using the Cruse organisational database (CRM), and in line with GDPR and Cruse procedures
- Support the admin needs of multiple branches, as part of a regional team
- Support the Regional Manager (or Head of Wales / or Head of NI) and Service Delivery Leads with ad hoc admin duties
- Support premises operations including ensuring that health and safety requirements are met, maintenance of office equipment and manage process for key holders
- Process financial transactions which may include receipts and payments, preparation of payment for suppliers and branch expenses
- Provide support to local fundraising activities (where appropriate)
- Maintain a supply of stationery, Cruse literature and relevant other information

**Client and volunteer support**
- Support the Regional Manager (or Head of Wales/Head of NI) and Service Delivery Lead with communications to volunteers and clients, including contributing to newsletters, social media and local communications
- Facilitate other bookings and appointments to ensure that client work and volunteer support can take place in an efficient manner
- Complete the booking and administration of UYBO sessions as part of the Cruse Client pathway
- Accept and process client referral calls and information
- Support the administration involved in the assessment and allocation process, including updating the CRM database and liaising with clients and volunteers
- Administer the learning and giving (client donation) programme, including sending standard Cruse materials, gathering feedback, reviewing evaluation feedback, and reporting income back to volunteers
- Carry out other duties that may be reasonably required from time to time, including supporting the duties of the Regional Manager (or Head of Wales/Head of NI) and Service Delivery Lead
- Deal with safeguarding issues in accordance with Cruse procedures
- Support the administration and monitoring of criminal record checks for existing volunteers (where required)
- Ensure service provision promotes Equality, Diversity and Inclusion
- Adhere to all policies and procedures of the organisation

We may ask you to undertake other tasks in line with your level of responsibility. Some volunteers may carry out some local tasks.

**PERSON SPECIFICAION**

**Experience**
- Essential_
- Significant experience of providing administrative assistance in a service delivery environment
- Working effectively with volunteers delivering frontline services
- Experience in