Service Manager

5 days ago

Rochford, United Kingdom Totally PLC Full time

**About the Role***

As Service Manager, you will be responsible for the successful operation of the designated contracts for provision of dermatology services under contract to the NHS. This will involve ensuring that services are delivered safely, effectively and to a high standard of quality, complying with or exceeding the specifications commissioned by the NHS.

**Your Day to Day***
- Attend training and meetings as and when required to do so by the management team.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to About Health policy ensuring staff are aware of their obligations.
- Notify the Head of Operations of any circumstances which may affect the provision of a high quality service.
- Organise and prioritise effectively own work schedule, to ensure operational excellence with minimum supervision.
- Deal with matters raised under the complaints / incidents procedure / protocol and using the procedure / protocol when answering queries, and complying with requests from the Clinical Governance team for statements and information requests within the specified timeframe.
- Keep the Head of Operations fully informed of all problems and developments within the team.
- Ensure compliance with the service budgets and take remedial action to ensure financial viability of About Health.
- Keeping our patients, the public and ourselves safe and well is part of every role in About Health. To maintain high levels of safety all staff are encouraged to openly report incidents.
- Oversee training of new members of staff within the team to ensure the maintenance of a high quality service.
- Adhere to Health and Safety Policy.
- Maintain and ensure maintenance of a tidy work environment at all times.
**Qualification, Experience & Training***
- Educated to A-level or equivalent
- Leadership/management experience (desirable)
- Full driving license as travel to various sites is included
- Operational experience within a healthcare environment
- Line management experience e.g. rostering, budgets, appraisals, absence monitoring/management
- Working within a busy service environment communicating with a variety of staff groups
- Excellent interpersonal/ communication skills
- Proven leadership and team building skills
- Problem solving skills
- Effective time management
- Organisational skills
- Ability to negotiate at a senior level
- Ability to prioritise workload and delegate effectively
- Recruitment and personnel issues
- Knowledge of clinical systems (Preferably SystmOne)
- Effective team player
- Ability to be visible and credibly in clinical areas
- Competent in the use of IT i.e. Microsoft Word, Excel, Outlook and other electronic media

**Reward & Benefits**
- 25 days annual leave (plus 3 buy back days)
- Perkbox (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services - 24/7 GP Appointments,
- WeCare Wellbeing
**Disclosure & Barring**

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