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Resident Liaison Officer/complaints Officer

2 weeks ago

Bracknell, United Kingdom Regen Solutions (U.K) Full time

**Resident Liaison Officer/Complaints Officer**
**Housing Association**
**Bracknell/Reading based**
**Temp - Perm**
**£30,000 - £32,500 PA**
**Drivers License & vehicle is required**

**Key Responsibilities**:

- To act as the primary point of contact for residents having work carried out to their home, estate or communal areas. To attend pre-work surveys.
- To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. This may involve supporting other teams or departments.
- Regular site visits/open properties and ensure residents are kept fully informed of what work will be taking place.
- Preparation and delivery of pre-works information for residents.
- Assist with health and safety spot checks
- Deal with Complaints including initial follow up visits and investigations.
- Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM.

**Requirements**:

- Drivers license and own vehicle
- Previous experience as an RLO in Repairs
- Experience dealing with complaints

**Resident Liaison Officer/Complaints Officer**
**Housing Association**
**Bracknell/Reading based**
**Temp - Perm**
**£30,000 - £32,500 PA**
**Drivers License & vehicle is required**

**Job Type**: Temp to perm
Contract length: 6 months

**Salary**: £30,000.00-£32,500.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Resident Liaison Officer: 1 year (required)

Work Location: In person

Reference ID: RLOreading