Complaints Quality Officer
7 days ago
Your new roleWe’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.Abri’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Team is also responsible for ensuring that issues that could affect other customers are identified and fed back.The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. The role focuses on achieving fair customer outcomes through complaint handling, whilst ensuring we maintain and adhere to the standards set by Abri’s brand values and the Housing Ombudsman.The results of quality control checks are collected through a scorecard, and individual feedback and summary results should be shared with leaders within the function regularly, to steer performance management and trainings needs. You will own the quality control check process for the whole Customer Relations Team, as part of the Quality Control Framework and support Team Leaders and Customer Relations Managers with Quality Assurance activity.If this sounds like the opportunity you've been looking for and want to join a team as customer-focused and dynamic as you, we'd love to hear from you
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Complaints Quality Officer
3 days ago
Bracknell, United Kingdom Abri Group Full timeJoin to apply for the Complaints Quality Officer role at Abri Group We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in. Abri’s...
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Complaints Quality Officer
5 days ago
Bracknell, United Kingdom Abri Group Full timeJob DescriptionYour new roleWe’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.Abri’s Customer Relations Team is dedicated to...
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Complaints Quality Officer
1 week ago
Bracknell, Bracknell Forest, United Kingdom Abri Group Full time £25,000 - £40,000 per yearYour new roleWe're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in.Abri's Customer Relations Team is dedicated to resolving customer...
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Complaints Quality Officer
7 days ago
Bracknell, United Kingdom Abri Group Full timeYour new roleWe’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.Abri’s Customer Relations Team is dedicated to resolving customer...
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Complaints Quality Officer
7 days ago
Bracknell, United Kingdom Abri Group Full timeYour new role We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in. Abri’s Customer Relations Team is dedicated to resolving customer...
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Quality & Complaints Officer
5 days ago
Bracknell, Berkshire, United Kingdom Abri Group Full timeAbri’s Customer Relations Team is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. The Complaints Quality Officer is responsible for upholding the standards of complaint investigations and responses by reviewing a sample of customer contact and reviewing a sample of draft complaint written responses. The role...
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Complaints Quality Officer
7 days ago
Bracknell, Berkshire, United Kingdom Abri Group Full timeYour new role We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in. Abri's Customer Relations Team is dedicated to resolving customer...
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Complaints Quality Officer
7 days ago
Bracknell, Berkshire, United Kingdom Abri Group Full timeYour new role We're proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That's where you come in. Abri's Customer Relations Team is dedicated to resolving customer...
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Complaints Quality Officer
5 days ago
Bracknell, Berkshire, United Kingdom Abri Group Full timeYour new role We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in. Abri’s Customer Relations Team is dedicated to resolving customer...
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Complaints Quality Officer
7 days ago
Bracknell, United Kingdom Abri Full timeWere proud to say our customers are at the heart of all we do and one of our top priorities is hearing what they have to say investigating what happened learning what we can do better and making amends when we may not get something quite right. Thats where you come in.Abris Customer Relations Team is dedicated to resolving customer complaints both orally and...
