IT Helpdesk Administrator

22 hours ago


Maidstone, United Kingdom Office Angels Full time

Office Angels are so excited to be recruiting for an IT Helpdesk Administrator based in Maidstone. You will be working for a company who priorities staff satisfaction whilst striving for customer excellence. This role is perfect for someone who wants tojoin a successful IT company with the opportunity to progress internally.

**Job Title**:IT Helpdesk Administrator

**Location**: Maidstone

**Salary**:£20k

**Hours**:Monday-Friday - Rotation shifts 05:00 - 13:30 WFH, 08:30 - 17:00 and 09:00 - 17:30. Hybrid working is available.

**Benefits**:

- 22 days annual leave plus bank holidays
- Fully paid permit parking in a long stay Maidstone car park.
- Pension
- Staff discounts through Perk Box
- Regular work social events with a spectacular Xmas do.

**The role**:
**Responsibilities of the IT Helpdesk Administrator**
- Office based administration duties, primarily for the IT Support Department, but may also work with other departments.
- Answering incoming calls
- Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers
- Managing support ticket/queue and reporting to line Manager(s)
- Booking in work and making appointments inc diarising scheduled tickets
- Logging Licensing, Hardware and Software serial numbers & information
- Excellent telephone manner
- Good customer service skills
- Able to build rapport with clients
- Uses own initiative
- Excellent communication skills

**Next steps**:
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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