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Customer Service Administrator Apprenticeship Level 2
3 weeks ago
Opportunity information
Duration 12 months
Advert closing date 31/01/2025
Description
Blue Mountain Water has been established since 1989 and is one of the UK’s leading water cooler companies. The company has built up a reputation for excellent customer service with a personal approach. Come and join the team and help us to deliver this commitment to the highest level of service we provide to each customer.
Are you looking to start or advance your customer service skills in 2025 and move your career forward? Then read on, as we have some fantastic opportunities with Blue Mountain Water, one of the UK's leading water cooler companies.
As a Customer Service Administrator you will be responsible for planning/scheduling deliveries and services to customers and problem solving to ensure customers receive deliveries, services and installations on time.
**Your Key Responsibilities will include**:
- To work within the Customer Service Department making sure daily deliveries are completed as planned and manage any issues to avoid delays to customers
- To make outward bound calls to customers with regard to replenishing their stock and booking the periodic maintenance and servicing of their equipment
- Processing incoming orders onto customer database (system)
- Respond to customers queries to confirm deliveries (time, quantity or any changes)
- To provide customers with up-to-date information regarding any changes or delays in the delivery and servicing schedules (due to unforeseen circumstances) maintaining good communication
- To resolve customers’ complaints (delivery or service problems) doing it proactively and in good time
What skills will you bring to the job role?
- Ability to efficiently plan, prioritise and organise daily tasks
- Capable of making decisions and problem-solving
- Competent with MS Office, especially with Excel
- Excellent speaking and writing skills
- Excellent telephone manner
- Geographical knowledge of the UK motorway system (for route planning)
- Experience in a similar position preferably within the field of logistics or customer service is preferred, but not essential as training is given
- Flexible and a quick learner
Entry requirements
GCSE or equivalent English and Maths (Grade 4) is desirable.
If you have experience working in a customer-service environment this would be an advantage but is not essential.
Training to be provided
You'll undertake the Customer service practitioner Level 2 apprenticeship standard.
Functional Skills level 2 English and maths, if required.
**The Apprenticeship delivery model is**:
- 1-2-1 teaching and observations; A training specialist will coach, teach, and support apprentices on a one to one basis.
- Tutorials; Apprentices will be offered regular 1-2-1 tutorial time remotely with their specialist trainer.
- E-learning; We provide an e learning platform with work and activities for apprentices to complete.
Things to consider
The Office location is 77 Wellington St, Birmingham B18 4NN. Please ensure that you can commute to this location.
The working hours are Monday-Friday 35 hours per week between the office opening hours of 09:00 and 17:00 with a one hour lunch break.
The pay rate for this role is the National Minimum Wage for Apprentices, currently £6.40 per hour, rising to £7.55 in April 2025.
Skills required
Array
Future prospects
You'll have a recognised Customer Service Apprenticeship qualification and this could lead on to the Customer Service Specialist Level 3 qualification.
Apprentices in Customer Service often have the opportunity to explore wider roles in a business such as Sales, Marketing and Procurement, Supervisor/Team Leader roles.
Hours per week 35
Working week Monday to Friday 9 am to 5 pm
Apprenticeship standard Customer service practitioner (Level 2)
Birmingham, West Midlands, England, B18 4NN
