Application Support Analyst

**We’re looking for a Corporate Applications Analyst to join us in Bradford.**

**What will you be doing?**
- Support the implementation / deployment of new systems / domain for Corporate Applications.
- Proactively perform review of existing system, collect feedback from users and identify improvements
- Running small projects for new configurations, enhancements
- Manage the Corporate Application systems that are currently in scope or come into scope.
- Ensure appropriate knowledge transfer is conducted within the team to build up knowledge within the Support Team and also to eliminate SPOFs.
- Ensure we adhere to best practice and high levels of IT standards. Proactively look to prevent repetitive incidents coming in to the queue through user education, documentation (Jive) and shift-left.
- Support and maintain core systems and processes to meet business reuirements.
- Queue management of Incidents, Requests, NPRs and NKEs.
- Maintaining exceptional scorecard results
- Day to day support to end users of corporate systems in adherence to compliance and user policies.

**We tend to look for people with**:

- Excellent interpersonal and communication skills.
- Analytical and problem-solving skills.
- An ability to influence those outside your own team.
- Great communication skills with the ability to adapt your style and language to suit the audience, whether technical or business.
- Good understanding of IT principles
- Management of initiatives involving contributions from multiple teams.
- Familiar with technology incident management.
- Understands the importance of and able to deliver great customer service.

**What’s in it for you?**
- Competitive salary
- 25 days annual leave with the option to purchase 5 more
- Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
- Matched pension contribution up to 10%
- Access to our car benefit scheme
- Access to our online learning platform to continue to develop and grow your career with us
- The chance to join an innovative, fast-paced and passionate team

**Who we are**:
We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps andbeyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.