Sheltered Housing Officer

**Job number**

LBC04010

**Contract Type**

Fixed Term / Secondment

**Posting End Date**

9 July 2025

**Job Area**

Housing, Property Management and Facilities

**About the job**:
**Salary: £29,093 - £31,586 a year pro rata plus £963 essential car user allowance**
**Hours per week: 37**
**Contract type: Fixed Term for 6 months**

We're seeking an individual experienced in working with older people in dedicated care environments. You will often work alone and coordinate with external agencies and caring services to support vulnerable adults.

Your role will involve tenancy management, addressing nuisance and antisocial behaviour, and enforcing actions as needed. Additionally, you'll conduct building inspections focusing on health and safety and necessary repairs.

Proficiency in using various software packages, writing concise reports, and effective communication with a diverse range of people is essential. You must manage your time and workload efficiently, using resources effectively.

Engaging with tenants face to face is a critical part of this role and as such homeworking is not applicable to this post.

**Please note this role does not attract sponsorship.**

**About you**:
You have a strong background in assessing and supporting tenants' needs, with a keen understanding of housing legislation, welfare reform, benefits, and sustaining tenancies. Your experience includes working with diverse cultural groups and recognising their unique needs within a caring context.

You're proficient in communicating with a wide range of individuals, remaining calm under pressure, and handling sensitive situations. Your education includes being a member of the Chartered Institute of Housing or holding equivalent qualifications or experience.

Flexibility, the ability to work as part of a team, and a valid driving license with access to a car for travel across the Borough are crucial. You're also open to ongoing training to meet service requirements.

Join us and make a meaningful impact on the lives of those you support while growing with a dedicated and passionate team.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

**About us**:
Our ambitious **Luton 2040 Vision** - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce Are you ready to realise the remarkable and help us deliver our vision?

**Application Process**:
**Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.**

**Benefits**:
We offer a range of excellent staff benefits which include:

- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel

**How to apply**: