Housing Officer

1 week ago

Luton, United Kingdom Brook Street Full time

Our client based in the Luton area is looking for a Housing Officer to join their team. They are a not-for-profit housing association that provides affordable housing in Luton and South Bedfordshire
They are looking for someone who will be able to hit the ground running and be responsible for their own housing portfolio.

You will be the main point of contact for your customers; ensuring they receive an excellent service experience. You will ensure customers' needs are met and exceeded whilst searching for innovative ways to enable as many people as possible to benefit from our limited housing resource.

**Responsibilities**:

- Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to your customers enquiries as the main point of contact.
- Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement; and that reflect the companies values. Providing a flexible and responsive service to meet the needs of our customers.
- Rent arrears control including filing particulars of claim and representation at court.
- Estate inspections: Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
- Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe place to live.
- Empty homes monitoring and control, including carrying out pre-void inspections.
- ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas
- Keeping on top of housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.
- Lettings and allocation of property, including different types of tenancy agreements.
- Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated.
- Generic housing management queries
- Ensure effective delivery of new business services by working in a collaborative manner with the wider Squared team.
- History working in a customer centred environment
- History of working in social housing sector
- Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant
- Experience of a housing software package e.g. SDM,
- Be able to demonstrable experience of working with vulnerable individuals and families with complex needs
- Have a background in partnership working, liaison and negotiation with external agencies and partners.
- A full clean UK driving licence and access to own car for work.
- Ability to take a flexible work approach.

You would be working on a permanent full time basis working 37hrs Monday - Friday. Based in Luton & central beds.

A strong background in income management/arrears is desirable, but the role does cover all aspects of tenancy management, estate management, ASB etc.

If this sounds like the job for you, then we want to hear from you

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