Seasonal Service Assistant

**Job description**: The objective of this role is to actively grow the visitor experience at Creswell Crags, working within the developing Catering Strategy. This remit will include being responsible for preparing, serving and promoting the cafe products and enhancing the visitor experience. We also anticipate an increase in visitor numbers & a new EPOS systems will be a key focus of Creswell Heritage Trust in 2021 onwards, and this role will be a key part of that. This post will therefore offer the holder a chance to make a mark at a crucial time in the Trust’s story.

**About the Company**:Striking at the core of what it is to be human, we spark connections between people and planet, inspiring us to leave better marks on the future. Creswell Crags is a unique and dynamic place to work. A site of international renown for the significance of its prehistoric heritage, a Scheduled Ancient Monument and Site of Special Scientific Interest, a museum with an important archaeological and palaeontological collection, and a well-loved visitor attraction offering scenic walks, cave tours, a special events programme and a welcoming visitor centre with cafe and gift shop. Creswell Heritage Trust is an independent registered charity, which can be challenging but also incredibly rewarding. You will become part of a dedicated, friendly team with our sights firmly set on growth and a bright future for the special place we look after. Career and personal development opportunities are an important part of our ethos, as well a culture of leading in our sector and sharing best practice as an integral part of our work.

**Our Values**:BOLD **Creswell Crags is neither neutral nor passive. We are driven by our ethics and will make our voice heard on the most important issues we face, from the climate emergency to challenging historic injustice. **ASPIRATIONAL **We will continue to work to ambitious goals until we are recognized as the global authority on deep history that we are. **PASSIONATE** Our team is built on two things: expertise and passion. Our passion is affecting; we provoke similar passion in others for our precious place and its stories. **COLLABORATIVE **We work in collaboration to help us learn and grow. We inform and listen; learning from the journeys of others and sharing our own. **EMPOWERING **Our remarkable place and people empower our supporters to make their own profound connections and discoveries. **INCLUSIVE **We strive to make our site, and our stories, as accessible as possible to those who might face barriers. We are not-for-profit and will keep our costs as low as is sustainable and offer free engagement where we can.

**Key responsibilities**:

- Working with
- The Commercial & Visitor Services Manager, Visitor Services Officer and the Cafe team to create and maintain an inspiring layout and visual displays.
- The Marketing & Events Officer and the Commercial & Visitor Services team members to promote the commercial offer of the organisation: on site and online retail, café, ticket sales in order to generate income.
- The Finance & Bookings Assistant, Commercial & Visitor Services team and the Learning team to ensure needs are met for school visits & other activities, to ensure that any specific requirements/requests of the visiting group are identified and acted upon and to maximise visitor engagement and income generation.
- The Cafe Supervisor to increase income and deliver a high quality of visitor satisfaction. To plan displays and menus, special offers, managing stock levels, and staff rotas.
- The Finance & HR Manager and Finance & Bookings Assistant regarding the stock-taking and daily sales.
- The Fundraising & Community Engagement Officer to engage volunteers and develop volunteers’ experience.
- The wider team to develop their understanding of our charitable message to create advocates for the Trust across the organisation; to promote individual giving onsite and online, and boost gift aid in the purchase of cave tours and exhibition admission.
- The wider team to develop the creative vision for seasonal events.
- The wider team to develop the creative content for the website and social media channels.
- **Responsible fo**r:

- Ensuring Health & Safety regulations, including food hygiene are adhered to.
- Ensuring the visitor experience is maintained to a high standard and dealing with any customer enquiries and complaints promptly and minimize any further issues.
- The selling of cafe products, serving and clearing tables, ensuring waste is disposed of appropriately.
- The merchandising of displays, ensuring stock is presented in a clean and tidy manner.
- Preparing and serving food and drinks ensuring consistency and maintaining a high quality.
- Undertaking cleaning duties (of shelves, stock, equipment etc) as directed by the Cafe Supervisor, ensuring compliance with cleaning schedules.
- Monitoring stock levels of sales and free goods including checking and recording of goods de