Pre-operative Assessment Admin Assist

**Job Title**: Pre-Operative Assessment Administration Assistant Division/Department: Theatres

**Accountable to**: General Manager-Theatres, Critical Care & Anaesthetics Responsible to: Pre-Operative Assessment (POA) Team Leader

**Band**: 2

**Hours**: 37.5

**Location**: London North West HealthCare NHS Trust (NPH, St Marks, Central Middlesex, Ealing)

In order to meet the needs of the Trust’s services you may be required from time to time to work at different locations to your normal place of work.

Organisational Values

All staff employed by the Trust is expected to embody our ‘HEART’ values throughout their employment. The values describe how we interact with each other and our patients and underpin everything we do and say to achieve our vision:
Honesty - open and honest in everything we do

Equality - we value all people equally and treat them fairly whilst recognising their individuality Accountability - we will provide excellent care and ensure the safety and wellbeing of all patients

Respect - we treat everybody the way we would like to be treated

Teamwork - we work together to make improvements, delivering consistent, high quality, safe care.

**JOB SUMMARY**:
This is a permanent post responsible working as part of the pre-operative assessment (POA) administrative team on reception to greet patients attending appointments and answer both patient and staff queries regarding the POA process, including the use of our new online self-completed questionnaire, MyPreOp.

The post-holder will need to be able to communicate clearly and effectively with patients and to identify when and how to escalate patient queries to the right administrator or clinician. They will receive training and access to MyPreOp and will be required to ensure the system is up to date following clinics, scan and upload information to and from the system and ensuring information is correct and accessible across MyPreOp, ICS PAS and ePRO. The role will also involve liaising with patients to book investigation clinic and nurse review clinic appointments, answering patient appointment queries, accessing letters and documents from other hospitals, GPs or patients as indicated by the nurse.

Other duties include general filing, answering the telephones, logging information as requested and any other duties when required. Computer literacy, customer service, organization and communication skills are essential.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

**We run major acute services at**:

- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

**JOB SUMMARY**:
This is a permanent post responsible working as part of the pre-operative assessment (POA) administrative team on reception to greet patients attending appointments and answer both patient and staff queries regarding the POA process, including the use of our new online self-completed questionnaire, MyPreOp.

The post-holder will need to be able to communicate clearly and effectively with patients and to identify when and how to escalate patient queries to the right administrator or clinician. They will receive training and access to MyPreOp and will be required to ensure the system is up to date following clinics, scan and upload information to and from the system and ensuring information is correct and accessible across MyPreOp, ICS PAS and ePRO. The role will also involve liaising with patients to book investigation clinic and nurse review clinic appointments, answering patient appointment queries, accessing letters and documents from other hospitals, GPs or patients as indicated by the nurse.

Other duties include general filing, answering the telephones, logging information as requested and any other duties when required. Computer literacy, customer service, organization and communication skills are essential.

**MAIN DUTIES**:

- Meet and greet for patients attending face to face appointments
- Supporting patients with appointment queries
- Answering non-clinical queries rel