Customer Service Advisor

3 days ago


Rudheath, United Kingdom FMG Repair Services Full time

**Customer Service Advisor Northwich**

Salary £18,500 to £19,500, depending on skills and experience, with company benefits and bonus

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Northwich.

As part of a team of specialist Customer Service Advisors you are the voice of our call centre.You are responsible for booking customer cars in for repair/attention which is why an important aspect of the role is to triage the claims and check all thedetails sent across from our Insurance partners. You will also need to be able to provide updates when requested by the customer.

You will report into the Senior Team Leader who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their team the best in group. It’s an amazing team

**About You**

As a Customer Service Advisor, we would like you to have an interest and passion in what we do. We would also appreciate it if you have a customer focus and teamwork mentality and are IT Literate. Problem solving and understanding when to escalate problemswould be highly advantageous. Preferably you would have had experience working in fast paced role, We will help and support you with the rest.

**As a Customer Service Advisor, we offer**:

- A competitive starting salary.
- Additional employee benefits (including employee assistance, life assurance, pension, colleague assistance programme, retailer discounts, bike to work scheme and many more)



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