Service Delivery Manager
2 weeks ago
**IT Service Delivery Manager**
**The Role**:
Reporting to the Business Support Director the post holder will have responsibility for the IT Support team supporting a national property management business across multiple office and site locations. The post has a direct management responsibility fora team of 4 service desk analysts and will focus on continuous improvement of service to the business and the training and development via the day to day management of an ITIL services desk function.
**Key Responsibilities of the IT Service Delivery Manager include**:
- Provide exceptional customer service skills to support the business through effective and professional communication and build good working relationship business stakeholders and 3rd party suppliers.
- Understand business and service desk metrics to identify insights and develop strategies to improve and gain efficiencies across the Service delivery team.
- Improve the IT ticketing system to drive performance against SLAs and business insights
- Identify business needs, for both current and future IT requirements and scale the service desk to meet needs of the business.
- Provide, monitor and manage KPIs with the service desk to achieve service excellence.
- Manage the on boarding of new clients and their systems to ensure they fit seamlessly alongside existing systems
- Build and maintain an asset register so the business has an accurate picture of hardware and software asset allocated across the business at employee level
- Ensure employees leaving the business are processed accurately and in a timely manner
- Act as the escalation point for all high priority requests and incidents so they are managed promptly and ensure effective root-cause analysis is undertaken and documented.
- Manage the full lifecycle of Service Desk operations, incidents, and problems. Co-ordinate urgent and complex support issues.
**What skills, knowledge or experience will you have?**
- Exceptional customer service
- Proven team management skills
- ITIL Certified, Windows certified
- Experience of implementing an incident and problem service model
- Past experience of producing service improvement plans
- Awareness of ISO27001
- Project planning
- Business continuity
- Cost reduction
**Benefits of the IT Service Delivery Manager**:
- 25 days annual leave + Bank Holidays.
- Company Gift day on your Birthday
- Complete a calendar year without any sickness absence and receive - 2 days additional leave in the following year.
- Flexible working
- Life Assurance - auto 4 x basic salary during death in service
- Pension - generous pension scheme
- Free and confidential access to full Employee Assistance Programme
- Annual salary review
- Employee Referral scheme with rewards up to £1,000 per referral
- Employee Well-being initiatives - monthly calendar
- Corporate Social Responsibility events throughout the year
- Sponsorship for study and professional qualifications (up to 5 study days)
- Exclusive access to MSc. Property Management & Investment - De Montfort University
- Payment of annual professional subscriptions such as IRPM, RICS, ACCA, AAT, CIPD etc.
- Personal interest free Loans for purchases of Bikes, laptops, etc.
- Eye Care discount
- Group portal to a whole host of discounts
-
IT Project Manager
3 days ago
Rudheath, United Kingdom Residential Management Group Ltd Full timeWe have an exciting career opportunity for an IT Project Manager to oversee and deliver a range of IT projects that are critical to the continued support and improvement of our business. Based at our Northwich office the role offers some hybrid working flexibility. **IT Project Manager Roles and Responsibilities**: - Oversee the day-to-day delivery of IT...
-
Warehouse Operations Manager
3 days ago
Rudheath, United Kingdom Morrisons Full timeMore About The Role Role Overview: Lead and manage the warehouse team to execute the operational plan effectively. Develop shift managers to ensure high standards of service and availability for customers. Drive productivity, cost efficiency, health and safety, and performance targets. Adapt to volume changes to maintain timely store servicing. Foster strong...
-
Warehouse Department Manager
1 week ago
Rudheath, United Kingdom Morrisons Full time £35,000 - £55,000 per yearOurShift Managersknow how to work at pace. It's ultimately their responsibility to manage our Team Managers and Warehouse Colleagues to ensure the right products are picked at a top pace so they can be sent to the right stores, on time It's fast and ever-changing - are you up for the challenge?Other tasks include:Manage all shift activities within your team...
-
Warehouse Department Manager
1 week ago
Rudheath, United Kingdom Morrisons Full timeMore About The Role Our Shift Managers know how to work at pace. It's ultimately their responsibility to manage our Team Managers and Warehouse Colleagues to ensure the right products are picked at a top pace so they can be sent to the right stores, on time! It's fast and ever-changing - are you up for the challenge? Other tasks include: - Manage all shift...
-
Shift Operations Manager Warehouse
1 week ago
Rudheath, United Kingdom Morrisons Full timeOur Shift Managers know how to work at pace. It's ultimately their responsibility to manage our Team Managers and Warehouse Colleagues to ensure the right products are picked at a top pace so they can be sent to the right stores, on time! It's fast and ever-changing - are you up for the challenge?Other tasks include: Manage all shift activities within your...
-
National Account Manager
7 days ago
Rudheath, United Kingdom Frank Roberts & Sons Limited Full timeNo Agencies PleaseThe Opportunity:We have an exciting opportunity to join our Commercial Team in Northwich as a National Account Manager for the OOH Channel here at Frank Roberts 1887 LimitedJob Purpose:Support the sales controller to achieve stretching commercial KPIs by executing the commercial strategy in a number of accounts by developing collaborative...
-
National Account Manager
1 week ago
Rudheath, United Kingdom Frank Roberts & Sons Limited Full timeNo Agencies PleaseThe Opportunity:We have an exciting opportunity to join our Commercial Team in Northwich as a National Account Manager for the retail channel.Job Purpose:Achieve stretching commercial KPIs by executing the commercial strategy in a number of accounts by developing collaborative partnerships with your customers.What You Will...
-
Customer Services Team Member
3 days ago
Rudheath, United Kingdom Timberwise UK Ltd Full time**Timberwise** is a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years. The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments. Timberwise prides itself on the values of honesty,...
-
Site Services Engineer- Ltd- Northwich
1 week ago
Rudheath, United Kingdom Roberts Bakery 1887 Full time £30,000 - £50,000 per yearNo AgenciesJob Purpose:To maintain the Roberts Bakery Site Engineering Services across the whole group. Ensure legal and company compliance with all current and foreseen polices. Responsible for assisting in effective management of all contractors. Assisting in developing and delivering a capital plan to manage compliance, risk and relevant functional...
-
Payroll and Benefits Manager
1 week ago
Rudheath, United Kingdom Frank Roberts & Sons Limited Full timeNo Agencies PleasePayroll And Benefits Manager (Immediate Start)Job Purpose:This role provides the company with payroll and benefit expertise being responsible for the management and delivery of the payroll and benefits function.What You Will ContributeManaging and taking a hands on approach to the delivery of both monthly and weekly payrolls, including...
