Receptionist/host/hostess - Creative Offices

18 hours ago

Cambridge, United Kingdom Phoenix Resourcing Ltd Full time

**DETAILS**

Based in Cambridge
Full time Monday to Friday - In the office
Hours: 7-4 or 8-5 or 9-6 or 9.30-6.30
Salary £24,000pa + excellent benefits including £350 uniform allowance, perk box, 28 days holiday + BH, Deliveroo lunch of choice 1 pm

**The role**

Our Community Team is an integral part of our business with the mission to enable our landlords and partners to create places where members connect, share and learn at an inspiring and creative workplace.

As a Guest Experience Host you are the shining star of the building, creator of exceptional member experience and service provider. For every question, favor or ask, you are there for the members, their guests, and act as the first point of contact for vendors.

**Member Experience**
- Responsible for an exceptional overall member experience and satisfaction KPI
- Act as the first point of contact at the front desk during business hours
- Develop, manage and maintain strong positive relationships with and among all members
- Be the owner of the member support ticket tool and lead and solve all members’ related requests within our SLA’s
- Be the collector and distributor of all mail and packaging
- Support company-wide initiatives that improve the overall customer experience, including events, promotions, and communications
- Initiate and create weekly content for our building newsletter for sign off
- Provide administrative support to the (Assistant) Community Manager
- Keep the front desk and mailroom clean and organized at all times

**Operations**
- Conduct building morning walkthroughs to control the quality of the building
- Escalate and follow up on building underperformance to the community manager to ensure the highest level of building quality and member experience
- Review, understand and execute the building Emergency Action Plan
- Execute in cooperation with the (Assistant) Community Manager the onboarding/ offboarding process
- Responsible for stock ordering, receipt and control
- Take on small sales responsibilities and tasks

**Events**
- Create a monthly event calendar with the Assistant Community Manager and distribute event posters within the building
- Actively promote the events within the community to ensure a good turnout
- Execute events that are in the interest of our community, focussed on fostering a strong connection between members
- Develop innovative ways to surprise and delight members with the goal to create a unique experience

**About You**

We’d love to hear from you if you meet the qualifications below:

- 2+ years of equivalent experience in hospitality, retail, beauty, startups, administration or any other related experience. Customer service experience is required
- Must have excellent verbal and written communication skills
- Structured and highly organized
- A born connector and Hospitality star
- Like challenges, and embrace change in a fast-paced environment
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
- Fluency in the English language (written and spoken)

**Working location**

Cambridge

**Interested?**

Feel free to contact Lucy Pickavance

**Job Types**: Full-time, Permanent, Graduate

Pay: £24,750.00-£25,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 28/10/2024

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