Customer Service Coordinator
2 weeks ago
**Leicester based - LE2 - Free parking available**
**Temporary ongoing**
**£12.73 per hour**
**Shift**:Thursday night - Sunday night / 12 midnight - 8am (28 hours pw)**
Our client, a housing association based in Leicester, are looking for Customer Service Coordinators to work full or part time. This is a challenging role which combines customer welfare, administration and quick thinking.
**The key responsibilities**:
- To answer calls and take any necessary steps to ensure the well-being of the customer
- To identify emergency situations and take the appropriate actions (including contacting emergency services and other professional agencies)
- To seek to provide first time resolution for all calls
- Carry out daily welfare calls to as directed by Resident Manager/Independent Living Neighbourhood Coordinators
- To handle relatively complex emergency repair requests and to recognise vulnerability and escalate timescales for repairs as necessary
- Carry out daily administration tasks
- Exceptional Customer Service Skills (experience delivering customer services within a pressurised environment is essential)
- Experience working with customers with vulnerabilities or mental health issues
- Flexibility - 365 operation
- Ability to empathise with customers
- Multi-lingual would be advantageous
- This role would suit somebody who has previously worked as a carer
- **Interested?**_
- Like us on Facebook_
The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated. To view our Privacy Policy, please go to our website.
Benefits of working through The Caraires Consultancy:
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
**Job Type**: Temporary contract
Contract length: 8 weeks
**Salary**: £12.73 per hour
**Benefits**:
- On-site parking
Schedule:
- Night shift
Work Location: One location
Reference ID: SA3223
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