Sales & Customer Service Coordinator

1. **Position Summary**

2. **Principal Responsibilities/Duties**

**Sales Responsibilities**
- **Sales Generation & Upselling**: Leverage in-depth product knowledge to proactively drive sales and upsell opportunities, ensuring tailored solutions meet both customer needs and business objectives.
- **Lead Tracking & Follow-up**: Consistently track the status of leads, manage follow-ups, and update internal databases with sales activities, ensuring all key metrics and opportunities are accurately captured.
- **Sales Activity Reporting**: Utilize CRM systems and other tools to monitor daily sales activities, generating detailed reports for management that include key insights, sales statistics, and progress updates.
- **Sales Team Coordination**: Provide essential administrative and operational support to the sales team, ensuring seamless coordination that enhances team performance and sales success.
- **Relationship Building**: Cultivate and strengthen relationships with suppliers, internal departments, and external stakeholders to enhance product availability, delivery efficiency, and overall business growth.

**Customer Service Responsibilities**
- **Commitment to Customer Excellence**: Monitor and accurately respond to all inquiries within 24 hours, ensuring timely, precise communication. Address complaints and resolve discrepancies with professionalism and empathy, consistently delivering solution-oriented service aligned with company values.
- **Customer Relationship Management**: Build and maintain strong, lasting relationships with customers and suppliers, promoting clear and effective communication to support current sales and future business opportunities.
- **Proactive Problem Solving**: Anticipate customer needs and address challenges proactively, offering solutions-focused support with prompt and professional communication.
- **Follow-up & Engagement**: Diligently follow up on quotes, sample requests, lead times, and orders to ensure all inquiries are addressed in a timely, organized manner, maintaining high levels of customer satisfaction.

**Order Processing Responsibilities**
- **Stock Management**: Oversee stock levels, ensuring minimum quantities are maintained, placing orders as needed, and coordinating stock for custom treatments while keeping delivery lead times and promised dates in mind.
- **Process Knowledge & Risk Management**: Gain a deep understanding of the internal supply chain and the full end-to-end sales cycle to proactively manage risks and ensure timely delivery of products.
- **SOP Compliance & Data Accuracy**: Strictly adhere to SOPs and maintain accurate, organized records of all orders and contacts to support smooth operations and data integrity.
- **Delivery Schedule Management**: Monitor customer activity and order statuses, ensuring delivery schedules are met while keeping both customers and internal teams informed of any changes or delays.
- support to the sales team as needed.

**Key Qualities for Success**
- Organizational Insight: Quickly develop a strong understanding of Ultrafabrics’ organizational structure, core business objectives, and fast-paced environment.
- Adaptability: Demonstrate flexibility in handling changing tasks, priorities, and responsibilities to support evolving business goals.
- Multitasking Excellence: Effectively manage multiple tasks while maintaining accuracy and attention to detail.
- Prioritization Skills: Skillfully balance competing demands to ensure timely, high-quality customer satisfaction.
- Customer-Focused Proactivity: Anticipate customer needs with a commitment to meeting or exceeding expectations.
- Resilience Under Pressure: Handle stressful or challenging customer interactions with professionalism, working toward positive outcomes that also align with Ultrafabrics' best interests.
- Relationship Building: Cultivate strong interpersonal connections and rapport with customers, fostering trust and loyalty for long-term success.

Hours Monday - Friday 8:30am - 5:30pm with 1-hour unpaid break daily.

Annual Leave 28 days inclusive of public holidays.

Pension contributions

Private Healthcare

**Qualifications**
- Strong communication skills with excellent phone etiquette
- Experience in sales and customer service within a supply chain environment
- Proficiency in data entry and analysis skills
- Bilingual or multilingual abilities, particularly in Spanish, are highly desirable
- Ability to effectively engage with customers and resolve inquiries in a timely manner

Pay: From £28,000.00 per year

Schedule:

- Holidays
- Monday to Friday

Work Location: In person