Employment Agency Standards Inspectorate

**Details**:
**Reference number**:

- 251812**Salary**:

- £25,310 - £31,825- National: £25,310 - £27,515; London: £28,510 - £31,825**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- BEIS - Market Frameworks - Labour Markets**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 11Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Cardiff, London, SalfordAbout the job

**Job summary**:
**Our Mission**

At BEIS, we are leading the UK’s recovery from coronavirus and are building a stronger, greener country. Our varied work makes a real difference to people across the UK and internationally. This is a fantastic opportunity to become part of the BEIS team and our exciting mission

We lead on the UK’s commitments to tackle climate change and drive green economic growth. We support businesses to create jobs and increase opportunity in regions across the UK. We also encourage investment and innovation to make the UK a science superpower producing research that will improve lives.

**Our Inclusive Environment**

We are building an inclusive culture to make BEIS a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

**Job description**:

- Employment Agency Standards Inspectorate is one of the three government enforcement bodies that regulate the labour market. Specifically EAS has regulatory responsibility for the growing recruitment sector in Great Britain.
- We are a professional and hardworking team, and are pleased to be recruiting for 6 Inspectors in Salford for a new team, 3 inspectors to join the existing Birmingham team and 1 inspector each to join the existing Cardiff and London teams.
- Are you a self-starter with strong customer service skills who is comfortable speaking to workers, businesses and stakeholders alike both face to face and on the telephone? This is a great opportunity for someone who is comfortable learning complex information and imparting their knowledge to protect workers and support businesses.
- The role gives opportunity for travel around the country and working across the enforcement landscape with partner organisations.**Person specification**:

- Conduct investigations into complaints about the conduct of employment in accordance with EAS guidance and policies;
- Participate in targeted inspections during EAS planned operations (in geographical locations or sectors);
- Plan, prioritise and manage time and resources to deliver an effective and efficient service;
- Prepare clear and constructive Warning Letters and guidance to agencies, produce reports on all cases investigated, update complainants on the progress or closure of their complaint;
- Ensure that records of investigations and inspections are maintained accurately and entered on to the EAS case management systems;
- Raise the profile of EAS role and functions to external bodies and partners;
- Respond to complaints and engage with agencies to resolve issues;
- Provide advice and guidance to individuals;
- In serious non-compliance cases, prepare Labour Market Enforcement Undertakings or Orders, or gather evidence from witnesses for lawyers to consider prosecution or prohibition;
- Potential attendance at Court (prosecution) or Employment Tribunal (prohibition) hearings in relation to EAS casework and giving evidence;
- Confidently engage with a range of stakeholders including business owners, trade bodies, workers and other law enforcement bodies.

**Skills and Experience**

You will:

- Be a self-starter with strong customer service skills;
- Be resilient and manage relationships with a wide range of stakeholders including workers, company directors and lawyers;
- Have a proven track record of successfully managing a varied case load;
- Be able to demonstrate flexibility and the ability to deliver at pace;
- Be able to work as part of a team but also independently;
- Enjoy working in an environment which is inclusive as well as diverse where colleagues can be themselves.

**Essential**
- Ability to work collaboratively with colleagues and partners;
- Ability to communicate with a wide range of people both sensitively and robustly;
- An understanding of the importance of Equality and Diversity issues;
- Experience of complaint handling, investigations or casework;
- The role requires extensive travel and overnight stays de