Housing Repairs Complaints Officer

2 weeks ago

London, United Kingdom Plastexe limited Full time

Complaints & Enquiries Officer (Immediate Start) A leading local authority requires 2 x interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets. Reporting to a team leader, you’ll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council members and MPs.

This is a varied role which will play a decisive part in ensuring that we deliver a service which is both compliant and which helps to improve levels of satisfaction among our residents.

You will also work to identify learnings from residents’ feedback in order to deliver service improvements. Core skills, competencies and experiences:
Experience in a high-volume customer contact operation environment

Experience of complaints handling/dispute resolution or experience of handling high-volume customer correspondence

Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines

Experience of working within quality-assurance processes which deliver high-quality output - Experience of working in a heavily regulated compliance framework environment

An ability to analyse written correspondence to identify key learnings - Confidence in making judgements and decisions

Housing experience is desirable but not essential

**Job Types**: Full-time, Temp to perm
Contract length: 6 months

**Salary**: From £18.00 per hour

**Experience**:

- Administrative experience: 6 years (required)
- Customer service: 6 years (required)
- Complaint handling: 3 years (required)
- public sector: 2 years (preferred)

Work Location: In person

Reference ID: RQ973462

  • Repairs Complaints Investigator

    2 days ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Repairs Complaints Investigator** **Location: Ealing Office base - 3 days per week in the office** **Salary: £33,000-35,000** **Contract: Permanent, Full time, 37.5 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and...

  • Complaints Officer Housing

    2 weeks ago

    London, United Kingdom Daniel Owen Ltd Full time

    **Complaints Officer Role - Housing / Repairs** **SE London** **Temp to Perm Role** Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone,supporting...

  • Complaints Officer Housing

    2 weeks ago

    London, United Kingdom Daniel Owen Ltd Full time

    **Complaints Officer Role - Housing / Repairs** **Islington Based** **Temp to Perm Role** Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone,supporting...

  • Repairs Technical Officer

    3 weeks ago

    London, United Kingdom Pertemps Harrow Full time

    Job Title: Repairs Technical Officer (Complaints Coordinator)Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NTEmployer: Pertemps Recruitment Partnership on behalf of the London Borough of HarrowContract Type: Temporary AssignmentWorking Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PMPay Rate: £16.71 per hour (PAYE)Job...

  • Repairs Technical Officer

    3 weeks ago

    London, United Kingdom Pertemps Harrow Full time

    Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type: Temporary Assignment Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: £16.71 per hour (PAYE) Job...

  • Repairs Technical Officer

    3 weeks ago

    London, United Kingdom Pertemps Harrow Full time

    Job Title : Repairs Technical Officer (Complaints Coordinator) Location : Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer : Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type : Temporary Assignment Working Hours : 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate : £16.71 per hour...

  • Property Services Complaints Officer

    4 days ago

    London, United Kingdom Southern Housing Group Full time

    Role: Property Services Complaints Officer **Salary**: £29,000 per annum pro rata **Location**: Fleet House, Farringdon Contract type: 6 - 12 month Fixed Term Contract Hours: 35 hours per week At Southern Housing Group, customers are at the heart of everything we do. That's why we provide more than 30,000 affordable homes for over 77,000 people making...

  • Repairs Technical Officer

    2 days ago

    Marlborough, Greater London, United Kingdom Pertemps Harrow Full time

    Job Title: Repairs Technical Officer (Complaints Coordinator) Location: Hybrid - London Borough of Harrow, Forward Drive, HA3 8NT Employer: Pertemps Recruitment Partnership on behalf of the London Borough of Harrow Contract Type: Temporary Assignment Working Hours: 35 hours per week, Monday to Friday, 9:00 AM - 5:00 PM Pay Rate: £16.71 per hour (PAYE) Job...

  • Property Services Complaints Officer

    1 week ago

    London, United Kingdom Southern Housing Group Full time

    At Southern Housing Group, customers are at the heart of everything we do. That's why we provide more than 30,000 affordable homes for over 77,000 people making a real difference to our local community. Rated among the top 100 companies to work for and the top 50 in London, we're a business that makes a difference. With a vibrant, inclusive, collaborative,...

  • Housing Officer

    1 week ago

    London, United Kingdom Ekaya Housing Association Full time

    Job Summary: We are seeking a detail-oriented generic Housing Officer to join our team. The Housing Officer will be responsible for managing housing operations, assisting tenants, and ensuring efficient property management. **Responsibilities**: 1. Rent collection and arrears management including representing the organisation in Court 2. Tenancy...