Resolution Administrator

6 days ago


Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

We have a new opportunity within our Resolution Operations team to join them as a **Resolution Administrator.**

This is a 6-month fixed term role based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.

**Some of the key responsibilities include**:

- Multitasking and prioritizing heavy workloads efficiently
- Conducting thorough reviews of deposit dispute cases, maintaining records and addressing internal and external queries to ensure targets are met
- Review adjudication reports following established procedures and communicate dispute outcomes to involved parties
- Set up award payments aligned with the adjudication report, ensuring accuracy in payment details, and meet internal and external KPIs for timely report issuance. Identify and address special circumstances impacting payment processing.
- Perform additional responsibilities as reasonably required by a TDS Dispute Resolution Manager, stay updated on developments in the private rented sector, and safeguard the independence and impartiality of TDS' dispute resolution service.

**The successful applicant must be able to demonstrate practical knowledge and experience in**:

- Processing large volumes of electronic information
- Being a confident communicator both verbally and written
- Good knowledge in Microsoft Word, Excel & Outlook
- Effectively working in a team
- Showing a high level of accuracy and attention to detail

**TDS offers a plethora of benefits inclusive of**:

- 12.5 days holiday
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Plus many more

If you have any questions or would like to find out more information, please feel free to contact me directly.

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: £23,735.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Work from home

Application question(s):

- How confident are you using Microsoft Office tools? (Word, Excel & Outlook)

**Experience**:

- Administrative: 3 years (preferred)
- Customer service: 3 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • Hemel Hempstead, United Kingdom Tenancy Deposit Scheme Full time

    We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also...


  • Hemel Hempstead, United Kingdom Getfix Ltd Full time

    **Job Opportunity: Office Administrator - Engineer Diary Planning** Are you a highly organised and customer-focused individual with a knack for efficient scheduling and exceptional communication skills? We have an exciting opportunity for you to join our team as an Office Administrator specialising in Engineer Diary Planning. If you thrive in a fast-paced...


  • Hemel Hempstead, United Kingdom Abacus Consulting Full time

    **Accounts Payable Administrator, hands on purchase ledger role, Hemel Hempstead, to £25,000** My Client, based in Hemel are a well established business and are one of the leading players in their sector Working as part of a finance team in a busy and fast paced environment your tasks as the Accounts Payable Administrator will include: - **Processing...

  • Vmware Administrator

    2 weeks ago


    Hemel Hempstead, United Kingdom IT Talent Solutions Full time

    **VWware/Technical specialist **required by my global client. **Responsibilities** Responsible for the global corporate Vmware platform, ensuring operational excellence. Working on projects in an agile methodology. You must possess advanced VMware knowledge and expertise (3+ years) Knowledge and experience of VMware vRealize suite...


  • Hemel Hempstead, United Kingdom Drift Limits Full time

    **Company Overview**: Drift Limits Ltd, a leading provider of exhilarating driving experiences and motorsports events, is seeking a highly organised and detail-oriented individual to join our team as an Administrator. With a focus on customer satisfaction and operational efficiency, Drift Limits Ltd offers an exciting and dynamic work environment for...


  • Hemel Hempstead, United Kingdom Think Accountancy and Finance Full time

    A new opportunity has come up for a large business based in Hemel Hempstead for a Payroll Administrator. This is a great opportunity for someone who is looking for career progression as for the right person there is every opportunity to become a supervisorwithin the team! The team are responsible for processing payroll and expenses in line with the company...


  • Hemel Hempstead, United Kingdom Certa Service Full time

    We are looking to fill a customer service administration/ Service support position within our Hemel Hempstead based business. An SME with immediate growth aspirations, we are seeking a confident office all-rounder to assist the MD and provide day-to-day support to the internal sales and operations teams. Required hours: Monday to Friday...


  • Hemel Hempstead, United Kingdom Atlas Copco Ltd Full time

    **Sales Support Administrator**: - Functional area: Administration- Country: UK - United Kingdom- City: Hemel Hempstead- Company name: Atlas Copco Ltd- Date of posting: Aug 23, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working...


  • Hemel Hempstead, United Kingdom Atlas Copco Full time

    Your role Are you highly organised, customer-focused, and passionate about delivering exceptional service? Atlas Copco has an exciting opportunity for a proactive and detail-oriented Sales Support Administrator to join our dynamic Industrial Air team. In this role, you'll play a vital part in delivering a seamless customer experience from order to delivery....


  • Hemel Hempstead, United Kingdom CAE UK Full time

    **The Role** We aim to consistently deliver customer excellence through our dedication in being committed, agile and energetic, having integrity, reliability and loyalty and continually investing in staff and systems that promote a culture of continuous improvement and quality teamwork, creating a positive and friendly environment. **What you will be...