Administrator

2 days ago

Ayrshire, United Kingdom Optima Health Full time

**Job Title**: Administrator
**Location**: Ayrshire, KA7 1DP
**Salary**: £21,255
**Contract Type**: Permanent
**Hours**: Full time 37.5 hours, Monday to Friday

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

**Role Summary**

To provide a high standard of administrative support to the Optima Health Occupational Health Service.

**Main Duties and Responsibilities**
- Answer incoming calls, welcoming callers to the service and providing information and updates.
- Contact employees to book appointments in line with set Booking Rules
- Provide confirmation correspondence and telephone updates to clients and employees on case progression.
- Reception and general admin duties where needed
- Actively chase older cases and provide updates to clients.
- Correctly log all activities and notes within the case management system ensuring it is up to date.
- Manage complaints in line with Optima Health's complaint handling process.
- Actively contribute to team meetings and briefings

**Experience, skills and knowledge required for the role**
- Previous Administration experience
- Able to take the initiative and prioritise workload.
- Excellent communication and problem-solving skills.
- Have a ‘can do' attitude.
- IT literacy: Able to use MS Word, Excel and Outlook.

**What Can We Offer You?**
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._

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