Case Coordinator

4 days ago

Harrogate, United Kingdom Dentogenics Full time

**Overview**

Dentogenics Dental Lab is seeking a proactive and detail-oriented Case Coordinator to join our team in Harrogate. This pivotal role is responsible for managing the intake and tracking of dental cases, ensuring seamless communication between our lab, dental clinics, and dentists, and delivering exceptional customer service throughout the case lifecycle.

Key Responsibilities

**Accurately log all new cases on the Evident lab management system, ensuring all required information is complete, including shades, photos, and supporting documentation.**

Review incoming case submissions to confirm receipt of all necessary details; proactively follow up with clinics or dentists to obtain missing information.

**Serve as the primary point of contact for dental clinics and dentists, providing timely updates on case status, production timescales, and delivery schedules.**

Liaise directly with dentists to clarify case requirements, resolve queries, and manage expectations regarding turnaround times.

**Coordinate with internal production teams to track case progress and ensure all cases are completed and dispatched on schedule.**

Communicate professionally and promptly with clients throughout the production process, ensuring a high standard of customer service at every stage.

**Address and resolve any issues or delays, keeping all stakeholders informed and ensuring client satisfaction.**

Support continuous improvement by identifying opportunities to streamline case intake and communication processes.

Key Skills and Experience

**Previous experience in a dental laboratory, dental clinic, or customer service environment is highly desirable but not essential.**

Strong organisational skills with excellent attention to detail.

Exceptional communication skills, both written and verbal, with the ability to build positive relationships with clients and colleagues.

**Ability to manage multiple tasks, prioritise effectively, and work under tight deadlines.**

Problem-solving mindset with a commitment to delivering outstanding customer service. Benefits

We would love to hear from you if you are passionate about client service and thrive in a fast-paced, detail-driven environment. This is a new role and we are looking for someone to come in and make it their own.

Pay: £26,000.00-£32,000.00 per year

**Benefits**:

- Free parking
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

  • Client Care Coordinator

    2 weeks ago

    Harrogate, United Kingdom ONEBRIGHT Full time

    **Do you have the confidence to undertake inbound and outbound calls and be the voice of Onebright to our clients?** At Onebright, we connect individuals with outstanding therapists, providing every person with the best mental healthcare. Our mission is to create a brighter tomorrow by providing easy access to personalised, life changing mental health...

  • Referral Coordinator

    2 weeks ago

    Harrogate, United Kingdom Evolve Psychology Services Full time

    **Company Description** Evolve Psychology Services is an award winning, NHS and HSE approved independent psychology and neurodevelopmental practice, founded by Dr Laura Powling. The company provides high-quality services to clients across the UK and Ireland, including neurodevelopmental and psychological assessments for adults and children as well as expert...

  • Bid Coordinator

    2 weeks ago

    Harrogate, United Kingdom Redcentric plc Full time

    **Vacancy Name** - Bid Coordinator - FTC (6 months) **Vacancy No** - VN219 **Employment Type** - Full-Time **Location** - Harrogate **Type of Vacancy** - Fixed Term Contract **Job Description (external use)** - We have a fantastic opportunity for a Bid Coordinator to join us on a fixed term contract for 6 months. Below are the responsibilities for this...

  • Learning and Development Coordinator

    2 weeks ago

    Harrogate, North Yorkshire, United Kingdom Primeast Full time

    Company DescriptionPrimeast has been providing leadership development and training for over thirty years, helping leaders globally develop a resilient and integrity-driven mindset to thrive in complex environments. Primeast delivers measurable and long-lasting transformation through immersive adult development, leveraging the expertise of certified and...

  • International Sales Coordinator

    3 days ago

    Harrogate, United Kingdom International Sales Administration Full time

    An opportunity has arisen in our International team and we are looking for an International Sales Co-ordinator to join us at Pagoda House in Harrogate, where our tea and coffee products are produced to be shipped to our customers around the world. As International Sales Co-ordinator you will work as part of a small team responsible for ensuring the...

  • International Sales Coordinator

    2 weeks ago

    Harrogate, United Kingdom International Sales Administration Full time

    An opportunity has arisen in our International team and we are looking for an International Sales Co-ordinator to join us at Pagoda House in Harrogate, where our tea and coffee products are produced to be shipped to our customers around the world. As International Sales Co-ordinator you will work as part of a small team responsible for ensuring the...

  • Marketing Coordinator

    2 weeks ago

    Harrogate, United Kingdom Vida Healthcare Ltd Full time

    **Job Summary** The primary focus of this role is to support the Marketing & Admissions department in executing various marketing strategies and campaigns for the Vida Healthcare group. The role involves assisting with campaigns and events, updating the website, social media content and planning, and assisting with the day-to-day operations of the

  • Business Analyst

    1 week ago

    Harrogate, United Kingdom Techbuyer Full time

    Title: Business Analyst Job Summary This role is primarily focused on business analysis, requirements definition, and process improvement, with some light project coordination responsibilities to support successful delivery. The role holder will work closely with stakeholders across commercial, operational and technical teams to understand business needs,...

  • Legal Assistant

    6 days ago

    Harrogate, United Kingdom Legal Pro Recruitment Full time

    Overview The firm is seeking a dedicated and organised Legal Assistant to support Fee Earners in the Family Law department. The successful candidate will provide comprehensive administrative and clerical assistance, ensuring the smooth progression of client matters in line with the firms professional standards and commitment to excellent client service. Key...

  • Senior Payroll Coordinator

    2 weeks ago

    Harrogate HG LD, United Kingdom Bettys & Taylors Group Full time £104,000 - £128,000 per year

    Join us as a Senior Payroll Coordinator at Bettys and Taylors Group - Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate.An exciting opportunity has arisen for someone with a love of payroll to join the Payroll Team at Bettys & Taylors Group on an 18-month fixed term basis.The Senior Payroll...