Defence Business Services

**Details**:
**Reference number**:

- 415214

**Salary**:

- £36,530
- per annum (pro rata
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Higher Executive Officer

**Contract type**:

- Permanent

**Business area**:

- MOD - Head Office & Corporate Services - Defence Business Services (DBS) - Armed Forces Veterans Services (AFVS)

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Kentigern House - Glasgow,

**About the job**:
**Job summary**:
Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today

**Job description**:
Primary Purpose : To conduct AFPS (Armed Forces Pension Scheme) administrative activities together with the MOD partner to ensure the delivery of AFPS pensions and casework. Contribute to the day-to-day management of the AFPS to attend meetings and workshops when required and any additional tasks given by SEO AFPS.

Previous experience and knowledge of the Armed Forces Pension Schemes would be desirable.

Responsibilities/Tasks: Deliver timely and accurate Armed Forces Pension discretionary casework, in line with the rules and regulations, in an efficient manner in accordance with Legislation and Policy directives. To investigate and complete pension casework including the preparation of appeals through the official Internal Disputes Resolution Procedure and Discretionary Awards Review process in an accurate and timely manner

Manage the contracted element of AFPS delivery and ensuring Annex D of the contract is adhered to. Ensuring any changes to delivery requirements administered appropriately through the change process by providing the change team with clear written explanation of the requirement. Liaise regularly with the MOD’s contractor on the delivery of pension related work. To ensure clear and precise guidance is given to SSCL when required, through written documentation.

Ensure the accuracy of Service Pension delivery by:
a. Working closely with the business partner to ensure propriety.
b. Ensuring a seamless delivery of service.
c. Ensuring adequate resources are available.
d. Ensuring all supporting requirements for the delivery of pensions are in place.

Ensure all relevant internal registers are maintained and accurate. Raise and manage Risks and Issues in the Risk Register when the accurate and timely delivery of pension products is not assured.

Complete the foundation Financial course to enable the authorisation of Ad Hoc Payments.

Lead and develop the discretionary casework teams by encouraging skills development, knowledge sharing and pension expertise. Mange staff in accordance with Department best practice, with clear commitment to equal opportunities, to achieve their full potential performance targets:
a. Staff management issues dealt with promptly.
b. Performance appraisal reports completed on time.
c. Agreed staff training and equal opportunities needs met.

Who are we looking for?

**Person specification**:

- Previous experience and knowledge of the Armed Forces Pension Schemes would be desirable.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Making Effective Decisions
- Working Together
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £3