Medical Secretary

3 days ago

Solihull, United Kingdom GPS Healthcare Full time

Responsibilities To provide full secretarial and administrative support to the GPs and other Health Professionals. Liaising, supporting and coordinating information to assist with the completion of duties and seeking to provide excellence in patient care at all times Deliver a positive experience to all patients and service providers by the provision of an efficient, confidential and professional service. To provide an efficient and accurate secretarial service to the GPs and other Health Professionals. This includes audio typing, copy typing, letters, reports, patient referrals, minutes, memorandums, telephone calls etc To initiate and compose correspondence, whether internal or external in a professional and timely manner.
To deal with patient concerns and complaints in a calm and professional manner To undertake administrative tasks associated with the referral of patients, to accurately maintain and monitor the practice records of referrals including Choose and Book. To assist the practice team with clerical and administrative duties as may be reasonably required. Including; Reports, process reviews, letter writing, faxing, scanning, read coding, auditing To accurately update and monitor patient records and information systems both manual and computerised. To resolve a wide variety of patient queries received by telephone, in person and in writing in a professional and courteous manner.
To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care. To assist with practice administration activities including; reviewing patient statistics and information, maintaining adequate clinical and non-clinical supplies, editing correspondence templates, initiating new services. As a potential key holder ensure buildings are left safe and secure upon leaving of an evening To work as a positive and supportive team member, providing cover for similar posts as required To attend meetings, training and conferences as appropriate for the role and as required To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation) ,Confidentiality and Health and Safety Such other duties as may be reasonably required.

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